Softphone – Incoming Calls Not Ringing on Android Devices Following Latest Update

Incident Report for Voyager

Identified

Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Android users who have installed the latest Android update may experience issues receiving incoming calls through the softphone application . When the softphone app is running in the background, incoming calls may not ring or display a notification, resulting in missed calls. This issue only affects incoming calls on Android devices with the latest update.
Recommended user actions: As a temporary workaround, affected users are advised to keep the softphone application open and running in the foreground to receive incoming calls.

Posted Nov 11, 2026 - 14:30 NZDT

This incident affects: Voice (Calling).