Voyager Service Status
Planned Edge Network Maintenance - Tauranga
Verifying - Verifying that all aspects of service is functional.
Symptoms: As part of our ongoing network improvements, we will be performing a software upgrade on one of our edge routers at Tauranga.

We do not anticipate any service interruption during this activity. This is a hazard-only notification while the work is being carried out.

Our team will closely monitor the upgrade to ensure network stability throughout the process.
Mar 12, 2026 - 00:19 NZDT
Update - Maintenance in progress.
Symptoms: As part of our ongoing network improvements, we will be performing a software upgrade on one of our edge routers at Tauranga.

We do not anticipate any service interruption during this activity. This is a hazard-only notification while the work is being carried out.

Our team will closely monitor the upgrade to ensure network stability throughout the process.
Mar 11, 2026 - 23:14 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 2026 - 23:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: As part of our ongoing network improvements, we will be performing a software upgrade on one of our edge routers at Tauranga.

We do not anticipate any service interruption during this activity. This is a hazard-only notification while the work is being carried out.

Our team will closely monitor the upgrade to ensure network stability throughout the process.
Mar 11, 2026 23:00 - Mar 12, 2026 05:00 NZDT
WLG Handover Migration - Final Batch
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 2026 - 06:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: On 19th February 2026, we’ll be upgrading our Wellington handover from 10G to 100G. This is part of our ongoing investment in network capacity to support future growth and ensure we continue delivering robust and scalable services. This is the final batch of migrations.

There may be a brief outage of up to 5 minutes between 6:00 AM and 7:00 AM during this window.

In some cases, end users may need to reboot their routers following the outage to restore connectivity.
Recommended user actions: Wait 5 minutes, and then reboot ONT/Router if service does not self-restore.
Feb 19, 2026 06:00-07:00 NZDT
Core Network & Services Under Maintenance
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Broadband Network Maintenance - New Plymouth UFB Handover Feb 12, 2026 00:00-05:00 NZDT

Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 2026 - 15:23 NZDT
Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 2026 - 15:21 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 2026 - 15:20 NZDT

Core Network Edge router software upgrade Mar 19, 2026 23:00 - Mar 20, 2026 05:00 NZDT

Maintenance has been scheduled.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability.Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on the following handovers: Chorus Auckland Shared, Whanganui, New Plymouth, and North power.to avoid any downtime.
Posted on Mar 11, 2026 - 13:03 NZDT
Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

Unresolved incident: Planned Edge Network Maintenance - Tauranga.

Mar 11, 2026
Mar 10, 2026

No incidents reported.

Mar 9, 2026
AKLD VHI Upgrade to 7.x continuation
Completed - The scheduled maintenance has been completed.
Mar 9, 12:30 NZDT
Update - Maintenance completed successfully.
Mar 9, 12:29 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:09 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:08 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:07 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:07 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:06 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:05 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 16:01 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 15:30 NZDT
VHI Upgrade for CHCH and AKLD Sites
Completed - The scheduled maintenance has been completed.
Mar 9, 12:30 NZDT
Update - Maintenance completed successfully.
Mar 9, 12:29 NZDT
Scheduled - Maintenance has been scheduled.
Feb 12, 13:43 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Jan 29, 12:44 NZDT
Auckland Hyperfibre Handover Migrations
Completed - The scheduled maintenance has been completed.
Mar 9, 09:27 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Broadband service may disconnect and reconnect within outage window
Feb 12, 08:45 NZDT
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Investigating email services issue.
Resolved - This incident has been resolved.
Mar 5, 15:43 NZDT
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Mar 5, 15:42 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Mar 5, 11:52 NZDT
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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