Voyager Service Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2024 - 20:00 NZST
Scheduled - We will be performing maintenance on our web servers between 10:00pm and 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Jun 20, 2024 20:00 - Jun 27, 2024 20:00 NZST
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Under Maintenance
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Under Maintenance
Website Hosting Under Maintenance
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of ongoing infrastructure maintenance we will be performing a software upgrade on our Auckland based broadband termination equipment. This upgrade will create multiple downtime events during the window. Total cumulative downtime for customers isn't expected to be more that 45mins.

This will affect users in the following regions/services: Auckland UFB, UFF, LIT and Northpower UFB Services, Nationwide ADSL/VDSL services, a very small subset (46 connections) on legacy regional UFB services in Kapiti, Nelson, Napier, Levin, Gisborne and Palmerston North.

Posted on Jun 17, 2024 - 10:32 NZST
VPS Server Maintenance Jun 26, 2024 21:00 - Jul 3, 2024 21:00 NZST
VPS Servers will be undergoing a patching cycle through out the week. Some VPS servers will need to be rebooted once patches have been applied, we will do this automatically for you.
Posted on Jun 20, 2024 - 13:02 NZST
Dear Customers,

Our regional broadband handover carrier is carrying out maintenance work on a device which terminates our aggregation NNI link. This work will affect all services on our below regional handovers :

Napier UFB Handover
Nelson UFB Handover
Gisborne UFB Handover
New Plymouth UFB Handover
Palmerston North UFB Handover
Kapiti UFB Handover

Customers will experience a loss of services for up to 60 minutes during the scheduled period. Please contact our support team on 0800 477 333 if you have any issues after the outage.

Posted on Jun 11, 2024 - 14:44 NZST
Web Hosting Server Maintenance Jun 27, 2024 22:00 - Jul 3, 2024 22:00 NZST
We will be performing maintenance on our web servers between 10:00pm and 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Posted on Jun 21, 2024 - 13:45 NZST
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Resolved - Transpower have confirmed sufficient supply into the region. We are marking this as resolved. If you still are without internet and do have power at your property please contact our support desk who can complete the faults process with you.
Jun 24, 08:22 NZST
Monitoring - We have observed most connections come back online overnight as power was restored to most of Northland. We are continuing to keep an eye on this as work is being down to the power grid.
Jun 21, 09:01 NZST
Update - As Transpower has been working to bring on power capacity to the region we have seen connections come back online. Will continue to monitor.
Jun 20, 16:00 NZST
Identified - We are currently aware and are monitoring power outages affecting our customers in the Northland region. Customers can keep up to date with updates from the power infrastructure providers via these links:

Northpower: https://northpower.nz/outages/
Top Power: https://outages.topenergy.co.nz/
Transpower: https://www.facebook.com/transpowernz

Once power is restored at your property you may still not have internet service as reports are that a reasonable number of exchanges and cabinets are also affected by this outage. If this is the case you may need to periodically restart your router to test whether service is now available for you. We will endeavour to provide updates from Chorus and Northpower Fibre when they are available.

Jun 20, 13:17 NZST
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Jun 20, 2024

Unresolved incident: Web Hosting Server Maintenance.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 08:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 NZST
Scheduled - Our upstream registry provider for .nz domain names is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for .nz domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for other domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.

May 23, 11:13 NZST