Voyager Voice Platform (VVP) – Intermittent Calling Failures
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling out from VVP. Customers may also experience difficulties interacting with the Call Center application.
Recommended user actions: None
Nov 12, 2026 - 15:34 NZDT
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling from the CHCH zone.
Nov 12, 2026 - 15:34 NZDT
Monitoring - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling from the CHCH zone.
Nov 12, 2026 - 13:16 NZDT
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling from the CHCH zone.
Nov 12, 2026 - 11:52 NZDT
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Nov 12, 2026 - 11:51 NZDT
Wellington Core Switch - Power Supply Failure - Hazard Only
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We have identified a failure of one power supply unit (PSU) in one of the Voyager Core Switch located at Wellington .

The switch is configured with chassis redundancy and dual power supplies. It is currently operating normally on the remaining functional power supply, with no impact, outage or downtime to connected customer services.

We are arranging a replacement power supply from our cold spare stock. The faulty PSU will be hot-swapped, and no service interruption is expected during the replacement.

This is a Hazard Notice only to advise customers of the reduced power redundancy. Normal service operation remains unaffected.

We will provide an update once the replacement has been completed.

Thank you for your understanding.
Nov 12, 2026 - 11:24 NZDT
Softphone – Incoming Calls Not Ringing on Android Devices Following Latest Update
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Android users who have installed the latest Android update may experience issues receiving incoming calls through the softphone application . When the softphone app is running in the background, incoming calls may not ring or display a notification, resulting in missed calls. This issue only affects incoming calls on Android devices with the latest update.
Recommended user actions: As a temporary workaround, affected users are advised to keep the softphone application open and running in the foreground to receive incoming calls.
Nov 11, 2026 - 14:30 NZDT
Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Partial Outage
Voice Platform Partial Outage
Calling Partial Outage
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

Unresolved incidents: Voyager Voice Platform (VVP) – Intermittent Calling Failures, Wellington Core Switch - Power Supply Failure - Hazard Only.

Nov 11, 2026

Unresolved incident: Softphone – Incoming Calls Not Ringing on Android Devices Following Latest Update.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Critical security vulnerabilities affecting PHP
Resolved - This incident has been resolved.
Nov 5, 14:46 NZDT
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are rolling out a security fix across affected hosting servers to mitigate two PHP vulnerabilities and help protect your websites and applications.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal.
Oct 27, 14:21 NZDT
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal.
Oct 27, 14:19 NZDT
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal.
Oct 27, 14:16 NZDT
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal
Oct 27, 14:13 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: As part of these remediation efforts, some services may need to be temporarily taken offline to ensure the vulnerabilities can be addressed safely and effectively.

We understand the importance of service availability and will make every effort to minimise disruption. Any affected services will be restored as soon as it is safe and practical to do so.

Protecting the security and integrity of our customers' services remains a top priority, and we appreciate your patience and understanding while this important work is undertaken.

Should you have any questions or concerns, please contact your Account Manager.
Oct 22, 11:15 NZDT
VPS Service Disruption
Resolved - This incident has been resolved.
Nov 5, 14:44 NZDT
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Service has been restored and our engineers are monitoring the situation closely.
Nov 5, 12:15 NZDT
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently experiencing an intermittent issue affecting a number of our VPS hosting services, resulting in some VPS instances being unavailable.
Our engineers are actively investigating the issue and working to restore services as quickly as possible.
Nov 5, 09:39 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: Service has been restored and our engineers are monitoring the situation.
Nov 5, 09:39 NZDT
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Service has been restored and our engineers are monitoring the situation.
Nov 5, 09:04 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently experiencing an issue affecting a number of our VPS hosting services, resulting in some VPS instances being unavailable.
Our engineers are actively investigating the issue and working to restore services as quickly as possible.
Nov 5, 08:36 NZDT
Virtuozzo Infrastructure Upgrade (Auckland)
Completed - The scheduled maintenance has been completed.
Nov 5, 08:43 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: We will be upgrading our Virtuozzo Infrastructure Auckland cluster to apply security updates and platform improvements.
Recommended user actions: The management portal may be briefly unavailable during the upgrade. Customer virtual machines will remain operational, and no impact is expected.
Oct 27, 16:55 NZDT

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Unscheduled Outage - UFB - re Chorus Planned Network Event CRQ000614274850
Resolved - This incident has been resolved.
Oct 30, 16:25 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are receiving reports that a small amount of customers involved in Chorus maintenance event CRQ000614274850 are still down following the maintenance period advised by Chorus.
Recommended user actions: If you are still experiencing issues, please reboot your ONT. If this does not resolve the issue, please contact Voyager support one 0800 477 333
Oct 14, 09:41 NZDT
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