Voyager Service Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2023 - 22:00 NZDT
Scheduled - VMWare vCloud Director will be updated during this maintenance period. Customer vms will remain powered on and services will be accessible remotely except for console via the vcloud director portal, no changes can be made on the vm configurations also as we will need to shutdown and reboot cells during the upgrade process
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Under Maintenance
Cloud VM Under Maintenance
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

Unresolved incident: VMWare vCloud Director Patching.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 19:27 NZDT
Verifying - Verification is currently underway for the maintenance items.
Jan 24, 19:26 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 NZDT
Scheduled - We will be updating an internal server during this time. The Broadband Wizard may be unavailable for up to 10 minutes during this window.
Jan 24, 16:03 NZDT
Jan 23, 2023

No incidents reported.

Jan 22, 2023
Resolved - This issue has been fixed in the VVP upgrade, which was successfully completed.
Jan 22, 12:15 NZDT
Update - This has been fixed in the VVP upgrades scheduled for the 20th January 2023.
Jan 13, 13:42 NZDT
Identified - We are aware of a small number of customers being affected by a bug when using BLF key call pickups and calls incorrectly being routed to voicemail mid-call. This seems to be related to bad interaction between Yealink devices and VVP.

We are currently working with our developers on a fix. In the interim, please use the manual feature code (by default *87 + ringing ext) to execute a directed call pickup.

Dec 7, 11:05 NZDT
Jan 21, 2023
Completed - Vendor has implemented a fix for the non-critical issue. Voice engineers have confirmed it was a successful resolution. The scheduled maintenance has been completed.
Jan 21, 23:01 NZDT
Update - Update: Vendor is still investigating the non-critical isolated issues.
Jan 21, 14:50 NZDT
Update - All VVP services are working now, apart for a few non-critical isolated issues. We are continuing to work through these issues.
Jan 21, 12:33 NZDT
Update - VVP portal is been resolved and should be working for most customers. If any issues please try again in 5 minutes.
Jan 21, 09:13 NZDT
Update - All calls have been restored. We are still having some portal issues, which we are working on.
Jan 21, 08:04 NZDT
Update - All VVP zones have been updated, however we are having some database syncing issues which we are currently working on.
Jan 21, 06:41 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 NZDT
Scheduled - This rolling upgrade will take up to 24 hours to complete. However, it will be almost 100% transparent to most users. If a call should be affected, as an individual node is upgraded, a subsequent call proceeds as normal.
The upgrade adds new features and performance improvements as well as several bug fixes.

Jan 13, 13:38 NZDT
Jan 20, 2023