Voyager Service Status
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Apr 02, 2026 - 02:50 NZDT
Update - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Apr 01, 2026 - 23:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2026 - 23:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Apr 1, 2026 23:00 - Apr 2, 2026 05:00 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Mar 31, 2026 - 01:19 NZDT
Update - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Mar 30, 2026 - 22:59 NZDT
In progress - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations  Mayoral Drive (MDR) and Queen Street (QST). Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Mar 30, 2026 - 22:59 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations  Mayoral Drive (MDR) and Queen Street (QST). Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Mar 30, 2026 23:00 - Mar 31, 2026 05:00 NZDT
Core Network & Services Under Maintenance
Connectivity Under Maintenance
DSL Broadband Under Maintenance
Fibre Broadband Under Maintenance
Dark Fiber Services Under Maintenance
Layer 2 Backhaul Under Maintenance
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Network Edge router software upgrade Wellington and Christchurch - Group 5 Apr 7, 2026 23:00 - Apr 8, 2026 05:00 NZST

Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.

Posted on Mar 31, 2026 - 10:52 NZDT

Planned Voice Outage - Upgrade VVP to latest version 5.4 Apr 10, 2026 21:30 - Apr 11, 2026 09:30 NZST

Maintenance has been scheduled.
Symptoms: Minor impact, some customers may experience a brief service impact. This change will affect all VVP customers.
Recommended user actions: If users are noticing any issues once outage period is complete, please reboot any related voice devices.

Posted on Mar 26, 2026 - 12:33 NZDT
Apr 5, 2026

No incidents reported today.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Unresolved incident: Core Network Edge router software upgrade Wellington and Christchurch.

Apr 1, 2026
Mar 31, 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 01:24 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on our Sydney routers.

Mar 24, 01:07 NZDT
Mar 30, 2026
Completed - The scheduled maintenance has been completed.
Mar 30, 20:09 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on our Sydney routers.

Mar 24, 01:08 NZDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026
Mar 23, 2026
Completed - The scheduled maintenance has been completed.
Mar 23, 22:41 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for broadband services terminating on the following handovers: Chorus Auckland Shared (DSL) , TFF Whanganui UFB, TFF New Plymouth UFB, North power UFB.

Mar 20, 01:35 NZDT
Update - Maintenance in progress.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for broadband services terminating on the following handovers: Chorus Auckland Shared (DSL) , TFF Whanganui UFB, TFF New Plymouth UFB, North power UFB.

Mar 20, 00:24 NZDT
Update - Maintenance in progress.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for broadband services terminating on the following handovers: Chorus Auckland Shared (DSL) , TFF Whanganui UFB, TFF New Plymouth UFB and North power UFB.

Mar 19, 23:44 NZDT
In progress - Maintenance in progress.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability.Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on the following handovers: Chorus Auckland Shared, Whanganui, New Plymouth, and North power.to avoid any downtime.

Mar 19, 22:46 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability.Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on the following handovers: Chorus Auckland Shared, Whanganui, New Plymouth, and North power.to avoid any downtime.

Mar 11, 13:03 NZDT
Mar 22, 2026

No incidents reported.