Voyager Service Status
Broadband Network Maintenance - TFF Whanganui Handover
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 2025 - 00:00 NZST
Scheduled - Maintenance has been scheduled.

User-visible symptoms:
One of our carriers will be performing network maintenance on the Whanganui Exchange, which will impact our TFF Whanganui Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Jun 19, 2025 00:00-06:00 NZST
Core Network & Services ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains ? Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

VVP - Move remaining databases Jul 2, 2025 20:00-23:30 NZST

Maintenance has been scheduled.
Symptoms: No customer impact
Recommended user actions: No customer impact
Posted on Jun 25, 2025 - 13:15 NZST
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Broadband Connectivity Problems for X Gen (LIT) Networks Customers
Resolved - This incident has been resolved.
Jun 27, 17:08 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Jun 27, 17:07 NZST
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Some broadband services are currently affected due to power outages in the area caused by severe weather.

Our team is actively monitoring the situation and will continue to provide updates as more information becomes available.
Jun 27, 15:17 NZST
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: Some users will be Unable to connect to Internet In Auckland region using Xgen (LIT) networks services .
Jun 27, 15:04 NZST
VPS Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 16:51 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 NZST
Scheduled - VPS Servers will be undergoing a patching cycle through out the week. Some VPS servers will need to be rebooted once patches have been applied, we will do this automatically for you.
Jun 18, 15:08 NZST
Microsoft SQL Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 16:47 NZST
Update - Maintenance completed successfully.
Jun 27, 16:46 NZST
Update - Maintenance in progress.
Symptoms: Some customers websites will be inaccessible for up to 2 minutes while the database service is being restarted in maintenance window.
Jun 27, 15:47 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 10:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 17:51 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Some customers websites will be inaccessible for up to 2 minutes while the database service is being restarted in maintenance window.
Jun 18, 17:46 NZST
Voice Core Server Migration (CANCELLED)
Completed - The scheduled maintenance has been completed.
Jun 27, 09:58 NZST
Update - Maintenance completed successfully.
Jun 27, 09:58 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Customers may experience brief service interruptions or call disconnects / drops while the core services are powered down.
Recommended user actions: New call attempts will proceed without any further interuptions.
Jun 19, 11:40 NZST
Jun 26, 2025

No incidents reported.

Jun 25, 2025
Jun 24, 2025
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
VVP Production - Database Move (Hazard)
Completed - The scheduled maintenance has been completed.
Jun 19, 22:56 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 NZST
Scheduled - Based on the outcome of the scheduled work to test VVP database redundancy, we plan to move the databases in Wellington and Christchurch to new VM hosts.

No customer impact is expected.
Jun 9, 10:51 NZST
Unplanned Network Outage - Wellington , Tauranga
Resolved - This incident has been resolved.
Jun 19, 09:50 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Jun 19, 09:49 NZST
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
Jun 19, 09:46 NZST
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
Jun 18, 23:29 NZST
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
Jun 18, 23:28 NZST
Jun 18, 2025
Jun 17, 2025
Urgent Maintenance Notice for Hamilton Chorus Handover
Completed - The scheduled maintenance has been completed.
Jun 17, 16:42 NZST
Update - Maintenance completed successfully.
Jun 17, 16:41 NZST
Update - Verifying that all aspects of service is functional.
Symptoms: Voyager is carrying emergency maintenance work on Chorus Hamilton handover. This work will affect Chorus UFB broadband connections in Hamilton, Rotorua, Taupo, Tauranga, Whakatane, Tokoroa regions.

Customers may experience complete downtime of up to 2 x 15 minutes during this outage window.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Recommended user actions: This work is now completed. In very few instances , restart of site router may be required if your connection is still offline. Please contact our support team on 0800 477 333 if you still have any issues.
Jun 16, 23:21 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager is carrying emergency maintenance work on Chorus Hamilton handover. This work will affect Chorus UFB broadband connections in Hamilton, Rotorua, Taupo, Tauranga, Whakatane, Tokoroa regions.

Customers may experience complete downtime of up to 2 x 15 minutes during this outage window.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Jun 16, 23:20 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 NZST
Scheduled - We will be undergoing scheduled maintenance during this time.

Symptom: Voyager is carrying emergency maintenance work on Chorus Hamilton handover. This work will affect Chorus UFB broadband connections in Hamilton, Rotorua, Taupo, Tauranga, Whakatane, Tokoroa regions.

Customers may experience complete downtime of up to 2 x 15 minutes during this outage window.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Jun 13, 14:18 NZST
Auckland Virtual Infrastructure & Cloud VMs - Unavailable or High I/O
Resolved - This incident has been resolved.
Jun 17, 15:44 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 20:41 NZST
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 20:19 NZST
Investigating - Cloud VMs hosted in our Auckland region may be unavailable or operating slower (high disk I/O).
Jun 16, 19:18 NZST
Testing Unplanned Notifications update
Resolved - This incident has been resolved.
Jun 17, 11:32 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Jun 17, 11:31 NZST
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Jun 17, 11:30 NZST
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