Voyager Service Status
All Systems Operational
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for gTLD domain registry (.com .net .org .kiwi .uk etc) Dec 15, 2024 14:00-14:45 NZDT
Our upstream registry provider for gTLD domain names (.com .net .org .kiwi .uk etc) is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for gTLD domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.
Posted on Nov 26, 2024 - 12:54 NZDT
Past Incidents
Dec 15, 2024

No incidents reported today.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024
Broadband Network Maintenance - Chorus Auckland - Day 2
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:00 NZDT
Scheduled - Dear Customers,

Last mile fiber provider Chorus is carrying out maintenance work on our interconnect link which will affect our Auckland region UFB customers.

Work will be carried out over two days on the 09/12 23:00 - 10/12 06:00 and 10/09 23:00 - 11/12 06:00.
Services will only experience one 60 minutes outage during the outage window.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Dec 5, 14:04 NZDT
Dec 10, 2024
Broadband Network Maintenance - Chorus Auckland - Day 1
Completed - The scheduled maintenance has been completed.
Dec 10, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 23:00 NZDT
Scheduled - Dear Customers,

Last mile fiber provider Chorus is carrying out maintenance work on our interconnect link which will affect our Auckland region UFB customers.

Work will be carried out over two days on the 09/12 23:00 - 10/12 06:00 and 10/09 23:00 - 11/12 06:00.
Services will only experience one 60 minutes outage during the outage window.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Dec 5, 14:03 NZDT
Dec 9, 2024
Dec 8, 2024

No incidents reported.

Dec 7, 2024
Voyager Voice Platform (VVP) - Emergency Patch
Completed - The scheduled maintenance has been completed.
Dec 7, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 NZDT
Scheduled - We will be performing emergency maintenance on VVP in order to deploy a patch that is required for our upcoming Android softphone.

We anticipate minimal downtime.
Dec 2, 14:54 NZDT
Dec 6, 2024
Voyager Voice Platform (VVP) - Unable to call via Voyager Connect desktop and WebRTC softphone.
Resolved - This has been resolved
Dec 6, 08:48 NZDT
Investigating - Some customers using the Voyager Connect softphone or WebRTC client are having difficulties registering or making / receiving calls. This seems to occur after customers update to the latest release.

We are working with our vendor to identify and fix the problem.
Dec 5, 12:30 NZDT
Dec 5, 2024
Voyager Voice Platform (VVP) - Database Outage
Resolved - This incident has been resolved.
Dec 5, 16:21 NZDT
Monitoring - We have identified the cause of the outage and are working on a fix to prevent it occurring again.
Dec 5, 11:31 NZDT
Update - We are continuing to work on a fix for this issue.
Dec 5, 11:07 NZDT
Update - Services have now been restored. We are still investigating the cause of the outage.
Dec 5, 11:07 NZDT
Identified - Databases are stable once more. We are currently working with the vendor to identify the root cause of the issue.
Dec 5, 10:48 NZDT
Investigating - We have had several databases go down. We are working with our system vendor to resolve the issue.

During this time, customers may experience intermittent calling and registrations.
Dec 5, 10:36 NZDT
South Island Broadband Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 00:50 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 NZDT
Scheduled - Voyager Engineers will be modifying the architecture of our Christchurch Broadband Termination Network in light of some minor packet loss issues (sub 0.005% loss) following the release of Hyperfibre services. Testing has shown that the proposed changes should fully correct the issue we have been observing.

South Island Broadband customers will experience up to 2 PPP/IPoE session resets as subscriber sessions are moved to the new termination endpoints. Beyond this a hazard for the window should be expected as further rearrangement work happens that isn't expected to impact actual connectivity.
Nov 28, 10:06 NZDT
Dec 4, 2024
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

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