Voyager Service Status

All Systems Operational

Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Voice Outage - Upgrade VVP to latest version 5.4 Apr 10, 2026 21:30 - Apr 11, 2026 09:30 NZST

Maintenance has been scheduled.
Symptoms: Minor impact, some customers may experience a brief service impact. This change will affect all VVP customers.
Recommended user actions: If users are noticing any issues once outage period is complete, please reboot any related voice devices.
Posted on Mar 26, 2026 - 12:33 NZDT

Core Network Edge router software upgrade Auckland and Hamilton - Group 6 Apr 14, 2026 23:00 - Apr 15, 2026 05:00 NZST

Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Auckland and Hamilton. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Posted on Apr 08, 2026 - 09:57 NZST
Apr 9, 2026

No incidents reported today.

Apr 8, 2026
Voyager Voice (VVP) - Loss of SIP server in Christchurch zone
Resolved - This incident has been resolved.
Apr 8, 10:23 NZST
Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.
Apr 8, 08:20 NZST
Monitoring - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.
Apr 8, 08:20 NZST
Core Network Edge router software upgrade Wellington and Christchurch - Group 5
Completed - The scheduled maintenance has been completed.
Apr 8, 02:19 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 8, 01:23 NZST
Update - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 7, 23:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Mar 31, 10:52 NZDT
Apr 7, 2026
Apr 6, 2026
Core Network Edge router software upgrade Wellington and Christchurch
Completed - The scheduled maintenance has been completed.
Apr 6, 16:45 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 2, 02:50 NZDT
Update - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 1, 23:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations Wellington and Christchurch. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Mar 24, 15:10 NZDT
Core Network Edge router software upgrade
Completed - The scheduled maintenance has been completed.
Apr 6, 16:45 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Mar 31, 01:19 NZDT
Update - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Mar 30, 22:59 NZDT
In progress - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations  Mayoral Drive (MDR) and Queen Street (QST). Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Mar 30, 22:59 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations  Mayoral Drive (MDR) and Queen Street (QST). Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Mar 23, 08:20 NZDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Apr 1, 2026
Mar 31, 2026
Core Network Edge Router Software Upgrade - Sydney Router
Completed - The scheduled maintenance has been completed.
Mar 31, 01:24 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on our Sydney routers.
Mar 24, 01:07 NZDT
Mar 30, 2026
Core Network Edge Router Software Upgrade - Sydney Router
Completed - The scheduled maintenance has been completed.
Mar 30, 20:09 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on our Sydney routers.
Mar 24, 01:08 NZDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage