Voyager Status

Voyager Service Status

VVP - Time of day increment bug

Identified - We are aware of a bug incrementing the start day for time based rules when configured via the Callflows App. This has been rectified and we are currently working with our vendor to deploy a hotfix. No date has been scheduled yet, but we will provide a date as soon as one is available.

An interim workaround is to set the start date one day before the required date.
Mar 08, 2023 - 14:39 NZDT

Core Network & Services Operational

Applications Operational

Websites Operational

Partner Portal Operational

Connectivity Operational

DSL Broadband Operational

Fibre Broadband Operational

Premium Circuits Operational

Hosting Operational

Cloud VM Operational

Domains Operational

Email Operational

iSMS Messaging Operational

Piermark Drive Datacentre Operational

Private Cloud Operational

VPS Operational

Website Hosting Operational

Voice Operational

Voice Platform Operational

Calling Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMware Patching Jun 12, 2023 06:00-10:00 NZST

The VMware infrastructure will undergo maintenance patching. Schedule will happen 6PM onwards for multiple days. Some services might not be accessible during patching stages.
Posted on Jun 09, 2023 - 17:15 NZST

Past Incidents

Jun 10, 2023

Network Outage

Resolved - Network has been stable with no reoccurrence. Marking this as resolved.
Jun 10, 10:24 NZST

Monitoring - We have completed the emergency software upgrades. This should resolve the issue we were facing. Engineers are now monitoring our network.
Jun 10, 02:11 NZST

Update - Completed that site without issue. Moving onto the second site affected by this issue.
Jun 10, 01:10 NZST

Update - First router has been upgraded. Verifying and moving onto second router at this location.
Jun 10, 00:23 NZST

Update - Voyager Engineers have identified a software bug affected a number of our major interconnect routers. This bug is affecting the routers ability to process route updates. As this issue is repeating our engineers are opting to perform an emergency software upgrade to resolve this issue. Further updates to follow once this process starts. We are currently awaiting an engineers arrival onsite at one of the interconnect locations.

Impact upgraded to Major outage.
Jun 9, 23:07 NZST

Update - We are continuing to work through this fault. Most services are back online and we are continuing restorative efforts.
Jun 9, 21:48 NZST

Update - We are continuing to work on a fix for this issue.
Jun 9, 21:38 NZST

Identified - Unfortunately we are experiencing a network outage that will affect many Voyager services.
Engineers are currently working to rectify the issue and restore service.

Our phone system is unfortunately experiencing issues also due to this outage meaning customers will temporarily not be able to phone our 0800 support line.

We apologize for any inconvenience this may be causing
Jun 9, 21:37 NZST

Jun 9, 2023

Jun 8, 2023

No incidents reported.

Jun 7, 2023

Core Network Maintenance - WVS Wellington

Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 NZST

Scheduled - Dear Customers,

Voyager is carrying out emergency maintenance work at Wellington Victoria Street POP which will involve moving Vital Handover to new device. We expect complete downtime for customer on this handover while the fibre is rerouted to new device.
May 31, 11:47 NZST

Wellington Datacenter

Completed - The scheduled maintenance has been completed.
Jun 7, 02:55 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 NZST

Scheduled - We are migrating services to a new datacentre. Customers in the Wellington region may experience brief outages in the services listed below, during this window.

**NOTE: If you experience issues browsing the internet, please check your DNS servers are set to 114.23.1.1 & 114.23.2.2
May 30, 15:52 NZST

Jun 6, 2023

Outage - Email login failures for ex RegisterDirect Email Customers

Resolved - This incident has been resolved.
Jun 6, 15:54 NZST

Identified - The issue has been identified and a fix is being implemented.
May 15, 16:10 NZST

Update - We are continuing to investigate this issue.
May 15, 16:06 NZST

Investigating - Some ex RegisterDirect email customers are unable to login to email with multiple login prompts when attempting to check email. This is due to a recent change in the email server settings.

To resolve this issue, please update your email settings to use your full email address as your login username. e.g. 'username@yourdomain.co.nz' instead of just 'username'

Please refer to our email guides for how to change email settings here: https://1stdomains.nz/help/email/

We apologise for any inconvenience caused.
May 15, 16:05 NZST

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

Voyager Voice Platform (VVP) - Emergency upgrade to resolve a missing diversion header

Completed - The scheduled maintenance has been completed.
Jun 3, 08:30 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 02:31 NZST

Scheduled - We will be conducting an emergency upgrade to VVP to resolve a missing diversion header issue.

There will be minimal impact but customers may experience dropped calls while services are restarted.
May 29, 11:41 NZST

Jun 2, 2023

No incidents reported.

Jun 1, 2023

Database Migration for Enterprise Backup Components

Completed - The scheduled maintenance has been completed.
Jun 1, 16:01 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:00 NZST

Scheduled - We will be doing a database migration for our Enterprise Backup components. This will take place to improve the performance of our backup servers. Functionality in the portal will go down during migration periods.
May 26, 12:38 NZST

Albany Datacenter - Heavy Weather Hazard Notice

Resolved - This incident has been resolved.
Jun 1, 12:24 NZST

Monitoring - Due to the extreme weather in Auckland and based on advice from Civil Defense, we recommend delaying all non-critical work to reduce the risk of any accidental impacts.

Staff on-site will be limited while there is the risk of flooding or road closures. Please reach out to our NOC team if you require assistance. We may recommend delaying work by a day while the weather settles.

For customers with 24/7 Access standard processes apply however, we recommend delaying non-urgent work.
May 9, 12:53 NZST

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

Patching of Enterprise Backup Servers

Completed - The scheduled maintenance has been completed.
May 29, 15:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:01 NZST

Scheduled - Enterprise Backup Servers are scheduled for patching during this time. Patching will be done during window hours that there are no backup jobs scheduled. However portals may be inaccessible during restarts as part of the patching process
May 24, 15:37 NZST

May 28, 2023

Shared Hosting - outage php error on plesk servers

Resolved - This incident has been resolved.
May 28, 21:32 NZST

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 20:50 NZST

Investigating - We are currently investigating the issue with the php of our share hosting server
May 26, 15:04 NZST

May 27, 2023

No incidents reported.