Emergency Change for TFF Tauranga Circuits
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 2026 - 23:30 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: **Emergency Change**
TFF are performing a configuration fix to correct an ongoing issue in Tauranga. Circuits may experience one or more outages, with each outage lasting up to 15 minutes.
Recommended user actions: Reboot router if issue persists
Sep 21, 2026 23:30 - Sep 22, 2026 06:00 NZST
Core Network & Services Under Maintenance
Connectivity Under Maintenance
DSL Broadband Operational
Fibre Broadband Under Maintenance
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Under Maintenance
Domains Operational
Email Operational
VPS Under Maintenance
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 22, 2026

Unscheduled Outage for upstream .NZ domain registry
Resolved - This incident has been resolved.
Sep 22, 08:38 NZST
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Our upstream .nz registry is in maintenance mode.
Domain search, registration, transfer, renewal, transfer and management of .nz domains will be offline during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for other domain names are unaffected.
Sep 22, 08:30 NZST
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: Our upstream .nz registry is in maintenance mode.
Domain search, registration, transfer, renewal, transfer and management of .nz domains will be offline during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for other domain names are unaffected.
Sep 22, 08:19 NZST

Sep 21, 2026

Broadband Network Maintenance - TFF New Plymouth Handover
Completed - The scheduled maintenance has been completed.
Sep 21, 11:50 NZST
Update - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our New Plymouth Region customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 11, 11:58 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our New Plymouth Region customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 11, 11:56 NZST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

VPS Platform Upgrade
Completed - The scheduled maintenance has been completed.
Sep 17, 07:33 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: As part of our ongoing infrastructure lifecycle programme, we will be performing updates to the VPS Server management infrastructure to deliver the latest security, stability, and performance enhancements.
Recommended user actions: No service interruption is expected. This notification is provided for your awareness only.
Sep 17, 06:20 NZST
Update - Maintenance in progress.
Symptoms: As part of our ongoing infrastructure lifecycle programme, we will be performing updates to the VPS Server management infrastructure to deliver the latest security, stability, and performance enhancements.
Recommended user actions: No service interruption is expected. This notification is provided for your awareness only.
Sep 17, 05:04 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: As part of our ongoing infrastructure lifecycle programme, we will be performing updates to the VPS Server management infrastructure to deliver the latest security, stability, and performance enhancements.
Recommended user actions: No service interruption is expected. This notification is provided for your awareness only.
Sep 16, 17:27 NZST

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Plesk - Security Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 02:35 NZST
Update - Maintenance has been scheduled.
Symptoms: We will be performing an urgent security upgrade on our Plesk hosting platform to address a recently identified security issue.

During the maintenance window, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action is required from customers. We apologise for the short notice; completing this upgrade promptly is necessary to maintain the security of the hosting platform.
Sep 11, 19:05 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: During the maintenance window, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action required.
Sep 11, 19:03 NZST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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