Voyager Status

Voyager Service Status

All Systems Operational

Core Network & Services Operational

Applications Operational

Websites Operational

Partner Portal Operational

Connectivity Operational

DSL Broadband Operational

Fibre Broadband Operational

Premium Circuits Operational

Hosting Operational

1st Domains Operational

Email Operational

Website Hosting Operational

VPS Operational

Cloud VM Operational

Private Cloud Operational

Piermark Drive Datacentre Operational

iSMS Messaging Operational

Voice Operational

Voice Platform Operational

Calling Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Network Maintenance - Christchurch Central Exchange Sep 28, 2022 23:59 - Sep 29, 2022 06:00 NZDT

As part of our work to upgrade our national network to 100Gbps we will be undertaking some work at Christchurch Central. This work will be to replace all of our routing infrastructure with new high throughput routers. This window will have impact to broadband, network and voice services. Some services will receive a complete outage for up to 1 hour others will only be under a hazard notification.

Voice Services:
Much of the Christchurch zone will have impact during this window.

Broadband Outages:
- Christchurch Chorus Tails Handover - Includes Ashburton, TImaru, Greymouth, Westport, Nelson, Blenheim and a few other places.
- Christchurch Chorus Shared Handover (only one customer) see the report
- Network Tasman Handover

Broadband Hazard:
- Enable Handover
- Dunedin Tails Handover - Includes Invercargill, Wanaka, Cromwell, Queenstown and a few other places
- Dunedin Shared Handover
Posted on Sep 19, 2022 - 14:42 NZST

100G Upgrade - Perimeter Road Datacenter (PER) Oct 3, 2022 23:00 - Oct 4, 2022 09:00 NZDT

As part of the 100G national upgrade program, we will be undertaking work in the Perimeter Road datacenter
Posted on Sep 23, 2022 - 11:11 NZST

Past Incidents

Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Web Hosting Server Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 NZST

Scheduled - We will be performing maintenance on our web servers between 10:00pm and 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Sep 16, 00:14 NZST

Hazard Notice - PMD Datacenter UPS maintenance on Power feed C

Completed - The scheduled maintenance has been completed.
Sep 23, 14:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 NZST

Scheduled - As part of ongoing upkeep on the existing power infrastructure, we will be moving UPS-C onto a new string of batteries to increase uptime should a power failure occur.

This work will be carried out between 12PM and 2PM however, the UPS will only be isolated for up to 30 minutes. We anticipate no downtime as a strict process in in-place for this work however, engineers will be on standby as a precaution.
Sep 23, 07:35 NZST

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

Hazard Notice - PMD Datacenter UPS maintenance on Power Feed C and standard Generator Testing

Completed - The scheduled maintenance has been completed.
Sep 19, 20:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:30 NZST

Scheduled - As part of our ongoing work to replace the power infrastructure, we need to place UPS C in bypass to allow technicians to safely adjust the battery feeds.

We will also be conducting standard monthly testing of the generator, In the event of a mains failure the ATS will automatically swap to the generator.
Sep 19, 11:26 NZST

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Web Hosting Server Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 00:10 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:01 NZST

Scheduled - We will be performing maintenance on our web servers between 10:00pm to 12:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Sep 9, 18:04 NZST

Sep 15, 2022

PMD (Albany) Datacenter Generator Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 10:01 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 12:41 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 12:34 NZST

Scheduled - We will be performing maintenance on the backup generator at our Piermark Drive Datacenter.
While completing this work, the generator will be unavailable for up to 30 minutes.
Sep 13, 12:33 NZST

Registration failure in Auckland

Resolved - An issue was discovered this morning (15th Sep) related to the changes made during a network maintenance window, which affected registrations to our VVP Auckland zone. Issue was resolved at 9:15am (15th Sep).
Sep 15, 10:12 NZST

Core Network Maintenance - Mount Eden - Auckland

Postmortem - Read details
Sep 15, 10:06 NZST

Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 NZST

Scheduled - Dear Customers,
We are carrying out deployment work to increase network capacity on our MOD POP core devices. We do not expect any downtime during this work. This is Hazard only notice while the above work is carried out.
Sep 12, 09:30 NZST

Scheduled Maintenance for VMWare vCloud Network Services

Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:01 NZST

Scheduled - Our vCloud Network Services will be undergoing a scheduled maintenance to upgrade our services. During this period, VMs will still be accessible, Our infrastructure is on a highly available setup and will upgrade components one at a time.
Sep 13, 17:01 NZST

Sep 14, 2022

Multiple Services Impacted

Resolved - This incident has been resolved.
Sep 14, 15:40 NZST

Investigating - We are currently investigating an issue, which is impacting multiple backend services.
Sep 14, 13:17 NZST

Sep 13, 2022

Scheduled Maintenance for gTLD domain registry (.com .net .org .kiwi .uk etc)

Completed - The scheduled maintenance has been completed.
Sep 13, 20:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 NZST

Scheduled - Our upstream registry provider for gTLD domain names (.com .net .org .kiwi .uk etc) is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for gTLD domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.
Sep 13, 16:05 NZST

Sep 12, 2022