All Systems Operational

Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Plesk - Security Maintenance Sep 14, 2026 22:00 - Sep 15, 2026 05:00 NZST

Update - Maintenance has been scheduled.
Symptoms: We will be performing an urgent security upgrade on our Plesk hosting platform to address a recently identified security issue.

During the maintenance window, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action is required from customers. We apologise for the short notice; completing this upgrade promptly is necessary to maintain the security of the hosting platform.
Sep 11, 2026 - 19:05 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: During the maintenance window, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action required.
Sep 11, 2026 - 19:03 NZST

Broadband Network Maintenance - TFF New Plymouth Handover Sep 17, 2026 23:00 - Sep 18, 2026 06:00 NZST

Update - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our New Plymouth Region customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 11, 2026 - 11:58 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our New Plymouth Region customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 11, 2026 - 11:56 NZST

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Planned Network Maintenance – Core Network Routing - Information Only
Completed - The scheduled maintenance has been completed.
Sep 4, 12:48 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be signing a Route Origin Authorization (ROA) for Voyager owned IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Sep 3, 22:13 NZST
In progress - Maintenance in progress.
Symptoms: We will be signing a Route Origin Authorization (ROA) for Voyager owned IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Sep 3, 21:57 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We will be signing a Route Origin Authorization (ROA) for Voyager owned IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Sep 3, 09:52 NZST

Sep 3, 2026

Maintenance mode
Completed - The scheduled maintenance has been completed.
Sep 3, 08:43 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 3, 08:41 NZST
In progress - Maintenance in progress.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 3, 07:03 NZST
Update - Maintenance has been scheduled.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 2, 14:18 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 2, 14:16 NZST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Planned Network Maintenance – Core Network Routing - Information Only
Completed - The scheduled maintenance has been completed.
Sep 1, 09:54 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be signing a Route Origin Authorization (ROA) for one of our IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Aug 31, 22:45 NZST
Update - Maintenance in progress.
Symptoms: We will be signing a Route Origin Authorization (ROA) for one of our IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Aug 31, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We will be signing a Route Origin Authorization (ROA) for one of our IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Aug 31, 17:11 NZST

Aug 31, 2026

ACI Upgrade
Completed - The scheduled maintenance has been completed.
Aug 31, 11:56 NZST
Update - Maintenance has been scheduled.
Symptoms: Services impact: No service interruption is expected.

This is for informational purposes only.
Recommended user actions: None Required
Aug 17, 16:06 NZST
Scheduled - Maintenance has been scheduled.
Aug 17, 15:55 NZST
Enable Handover Issue - CHCH UFB Issue
Resolved - This incident has been resolved.
Aug 31, 11:41 NZST
Monitoring - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was identified during planned maintenance by Enable this morning, resulting in connectivity issues for customer services across the Christchurch UFB zone.

Enable has identified the cause and is progressively rolling out a fix. The majority of affected services are now coming back online as the fix continues to be applied.

A small number of services may remain offline or experience intermittent connectivity while the final services are restored. Enable continues to work through these remaining services, with restoration being monitored closely.

Network Tasman services may also be impacted, as these services are facilitated via Enable.

We will continue to monitor restoration and provide further updates as the remaining services are brought back online.
Aug 27, 17:23 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was identified during planned maintenance by Enable this morning, resulting in connectivity issues for customer services across the Christchurch UFB zone.

Enable has identified the cause and is progressively rolling out a fix. The majority of affected services are now coming back online as the fix continues to be applied.

A small number of services may remain offline or experience intermittent connectivity while the final services are restored. Enable continues to work through these remaining services, with restoration being monitored closely.

Network Tasman services may also be impacted, as these services are facilitated via Enable.

We will continue to monitor restoration and provide further updates as the remaining services are brought back online.
Aug 27, 17:20 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was encountered by Enable during planned maintenance this morning, resulting in connectivity issues for customer services in the Christchurch UFB zone.

Enable is currently rolling out a fix for the connectivity issue, prioritising services in the following order: Health, Education, Business, then Residential.

We are observing affected circuits beginning to come back online as the fix is progressively rolled out.

Network Tasman services: We are aware that Network Tasman services are also impacted by this issue, as these services are facilitated via Enable.

Customers may still experience intermittent connectivity while the fix is being applied. We will continue to monitor restoration and provide further updates as more information becomes available.
Aug 27, 09:35 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was encountered by Enable during planned maintenance this morning, resulting in connectivity issues for customer services in the Christchurch UFB zone.
Enable has identified the issue and is working to resolve it.
Aug 27, 01:54 NZST
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: A nssue was encountered by Enable with with the planned maintnenece this morning, resulting in cconnectivity issues for customer services in the Christchurch UFB zone.

Enable have identified the issue, and are working to resolve the issue.
Aug 27, 01:49 NZST

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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