Voyager Service Status
Planned outage -Network Tasman migration to Enable Networks 20/04/26
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2026 - 23:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: As part of Network Tasman Migrations to Enable Networks, Enable will be migrating services to Enable’s Access Network. This outage will occur with a 30 min outage during the above planned migration window as mentioned. A restart of Router is advised post outage.
Apr 20, 2026 23:00 - May 11, 2026 06:00 NZST
Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 16, 2026

No incidents reported today.

May 15, 2026
Broadband Network Maintenance - Northpower Whangarei UFB Handover
Completed - The scheduled maintenance has been completed.
May 15, 11:19 NZST
In progress - Maintenance in progress.
Symptoms: One of our carriers will be performing network maintenance on the Whangarei Region, which will impact our Whangarei Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

Please note that this is a Hazard Only notification. At this stage, we do not anticipate any service interruption or downtime while the maintenance activities are underway.

We apologize for any inconvenience this may cause.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
May 13, 19:16 NZST
Update - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing network maintenance on the Whangarei Region, which will impact our Whangarei Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

Please note that this is a Hazard Only notification. At this stage, we do not anticipate any service interruption or downtime while the maintenance activities are underway.

We apologize for any inconvenience this may cause.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
May 7, 18:49 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing network maintenance on the Whangarei Region, which will impact our Whangarei Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

Please note that this is a Hazard Only notification. At this stage, we do not anticipate any service interruption or downtime while the maintenance activities are underway.

We apologize for any inconvenience this may cause.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
May 7, 18:45 NZST
May 14, 2026

No incidents reported.

May 13, 2026
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Voyager Voice Platform (VVP) - Application crashes
Resolved - This incident has been resolved.
May 6, 10:01 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 16:00 - Work remains actively underway with our upstream partners. While full resolution has not yet been confirmed, remediation efforts are progressing and technical teams continue to prioritise restoration.

We are maintaining close engagement and will provide further updates as soon as confirmation of resolution is received or if there are any material developments.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. For IOS Users, please reboot your Connect Softphone applications. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.
May 6, 10:00 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 16:00 - Work remains actively underway with our upstream partners. While full resolution has not yet been confirmed, remediation efforts are progressing and technical teams continue to prioritise restoration.

We are maintaining close engagement and will provide further updates as soon as confirmation of resolution is received or if there are any material developments.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.
May 5, 16:12 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 09:00 - Our upstream Vendor has confirmed the required updates have been applied. Calling and VVP remain stable as our Voice Engineering team continue to monitor these services.

Softphone health and stability has largely returned however our Vendor has advised that IOS users may not be receiving push notifications currently. We will be applying a fix this morning. This work may momentarily effect voice calling. We will advise as soon as the fix has been applied.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.
May 5, 08:57 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.
May 4, 17:52 NZST
Monitoring - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist. please reach out to Voyager Support for assistance on 0800 477 333.
May 4, 17:52 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: If still experiencing issues, please cleare browser history/cache, and reboot and affected
May 4, 17:51 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 14:25 - Our upstream vendor has advised that updates required to resolve the issue are taking longer than initially anticipated. Please be aware we have been advised that users could experience call dropouts whilst this work takes place.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 4, 14:28 NZST
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 12:45

As part of the required application updates to resolve the issue, it is expected that there will be some downtime as the work commences in each region (CHCH, WLG, AKL).

This work has commenced and is estimated to be completed by 15:00.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 4, 13:25 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 4, 10:05 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 4, 09:53 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 4, 09:52 NZST
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 4, 09:20 NZST
Investigating - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: None
May 4, 09:13 NZST
May 5, 2026
Network Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 10:34 NZST
In progress - Maintenance in progress.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 23, 23:00 NZST
Update - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 23, 09:08 NZST
Update - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 22, 17:58 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 22, 17:50 NZST
May 4, 2026
May 3, 2026

No incidents reported.

May 2, 2026
Planned Voice Outage - Upgrade VVP to latest version 5.4
Completed - The scheduled maintenance has been completed.
May 2, 12:53 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Minor impact, some customers may experience a brief service impact. This change will affect all VVP customers.
Recommended user actions: If users are noticing any issues once outage period is complete, please reboot any related voice devices.
Apr 20, 12:11 NZST
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