Critical security vulnerabilities affecting PHP
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are rolling out a security fix across affected hosting servers to mitigate two PHP vulnerabilities and help protect your websites and applications.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal.
Oct 27, 2026 - 14:21 NZDT
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal.
Oct 27, 2026 - 14:19 NZDT
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal.
Oct 27, 2026 - 14:16 NZDT
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: You may notice a brief interruption to services during this time, but we expect any disruption to be minimal
Oct 27, 2026 - 14:13 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of two recently disclosed critical security vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities have the potential to allow unauthorised access to affected systems and pose a significant security risk.

We are working to implement the necessary security updates and mitigations as a matter of priority.
Recommended user actions: As part of these remediation efforts, some services may need to be temporarily taken offline to ensure the vulnerabilities can be addressed safely and effectively.

We understand the importance of service availability and will make every effort to minimise disruption. Any affected services will be restored as soon as it is safe and practical to do so.

Protecting the security and integrity of our customers' services remains a top priority, and we appreciate your patience and understanding while this important work is undertaken.

Should you have any questions or concerns, please contact your Account Manager.
Oct 22, 2026 - 11:15 NZDT
Unscheduled Outage - UFB - re Chorus Planned Network Event CRQ000614274850
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are receiving reports that a small amount of customers involved in Chorus maintenance event CRQ000614274850 are still down following the maintenance period advised by Chorus.
Recommended user actions: If you are still experiencing issues, please reboot your ONT. If this does not resolve the issue, please contact Voyager support one 0800 477 333
Oct 14, 2026 - 09:41 NZDT
Core Network & Services Partial Outage
Connectivity Partial Outage
DSL Broadband Operational
Fibre Broadband Partial Outage
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Virtuozzo Infrastructure Upgrade (Christchurch) Oct 27, 2026 22:00 - Oct 28, 2026 05:00 NZDT

Maintenance has been scheduled.
Symptoms: We will be upgrading our Virtuozzo Infrastructure Christchurch cluster to apply security updates and platform improvements.
Recommended user actions: The management portal may be briefly unavailable during the upgrade. Customer virtual machines will remain operational, and no impact is expected.
Posted on Oct 27, 2026 - 16:50 NZDT

Virtuozzo Infrastructure Upgrade (Auckland) Oct 28, 2026 22:00 - Oct 29, 2026 05:00 NZDT

Maintenance has been scheduled.
Symptoms: We will be upgrading our Virtuozzo Infrastructure Auckland cluster to apply security updates and platform improvements.
Recommended user actions: The management portal may be briefly unavailable during the upgrade. Customer virtual machines will remain operational, and no impact is expected.
Posted on Oct 27, 2026 - 16:55 NZDT

Oct 27, 2026

Unresolved incident: Critical security vulnerabilities affecting PHP.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

VVP Connect Softphone - iOS call notifications
Resolved - This incident has been resolved.
Oct 25, 21:48 NZDT
Monitoring - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed.

** Changes have been completed successfully and our testing shows that the issue has now been resolved.
Oct 24, 18:36 NZDT
Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed.

** We will be performing emergency maintenance on VVP this evening at 18:00 to address the iOS pusher issue. We anticipate no customer impact.
Oct 24, 11:08 NZDT
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed.
Oct 24, 11:05 NZDT
Investigating - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed.
Oct 23, 15:02 NZDT

Oct 24, 2026

Oct 23, 2026

Email services maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 00:21 NZDT
Update - Maintenance in progress.
Symptoms: Users may need to reauthenticate webmail sessions.
Oct 21, 21:04 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Users may need to reauthenticate webmail sessions.
Oct 15, 14:42 NZDT

Oct 22, 2026

Emergency Security Maintenance — Immediate Plesk Patching
Completed - The scheduled maintenance has been completed.
Oct 22, 16:52 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: A critical security vulnerability has been identified that affects our hosting platform. Emergency maintenance is commencing immediately to apply the required security patches.

During this work, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.

-- 14:00 --
Our apologies for the inconvenience, but the updates are taking longer than expected.
Recommended user actions: No action is required from customers. We apologise for the lack of advance notice; immediate action is necessary to protect the security of the hosting platform.
Oct 22, 16:02 NZDT
Update - Maintenance in progress.
Symptoms: A critical security vulnerability has been identified that affects our hosting platform. Emergency maintenance is commencing immediately to apply the required security patches.

During this work, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.

-- 14:00 --
Our apologies for the inconvenience, but the updates are taking longer than expected.
Recommended user actions: No action is required from customers. We apologise for the lack of advance notice; immediate action is necessary to protect the security of the hosting platform.
Oct 22, 14:04 NZDT
Update - Maintenance in progress.
Symptoms: A critical security vulnerability has been identified that affects our hosting platform. Emergency maintenance is commencing immediately to apply the required security patches.

During this work, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action is required from customers. We apologise for the lack of advance notice; immediate action is necessary to protect the security of the hosting platform.
Oct 22, 14:01 NZDT
In progress - Maintenance in progress.
Symptoms: A critical security vulnerability has been identified that affects our hosting platform. Emergency maintenance is commencing immediately to apply the required security patches.

During this work, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action is required from customers. We apologise for the lack of advance notice; immediate action is necessary to protect the security of the hosting platform.
Oct 22, 11:27 NZDT
CPP Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 16:26 NZDT
In progress - Maintenance in progress.
Oct 22, 14:27 NZDT

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Planned Maintenance: Chorus Network 14/10/26
Completed - The scheduled maintenance has been completed.
Oct 14, 09:22 NZDT
Update - Maintenance has been scheduled.
Symptoms: Chorus is carrying out planned network maintenance. During the maintenance window, you may experience a loss of service for up to 30 minutes. Services should restore automatically once the work is complete.
Recommended user actions: No action is needed before or during the maintenance window. If your service is still down after 6:00 AM, please reboot your router and allow 5 minutes to reconnect. If the issue continues after the restart, contact Support on 0800 477 333
Oct 13, 16:17 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Chorus is carrying out planned network maintenance. During the maintenance window, you may experience a loss of service for up to 30 minutes. Services should restore automatically once the work is complete.
Recommended user actions: No action is needed before or during the maintenance window. If your service is still down after 6:00 AM, restart your router/modem and allow 5 minutes to reconnect. If the issue continues after the restart, contact Support on 0800 477 333
Oct 13, 16:17 NZDT

Oct 13, 2026

TFF Emergency Maintenance - Hamilton, Bay of Plenty, Taranaki, Manawatu-Whanganui
Completed - The scheduled maintenance has been completed.
Oct 13, 16:08 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Your internet or phone service may drop out for up to 1 hour at some point during your areas maintenance window (10:00pm to 6:00am):
Hamilton: Monday 5 October

Tauranga / Bay of Plenty: Tuesday 6 October

New Plymouth / Taranaki: Wednesday 7 October

Whanganui / Manawatu-Whanganui: Thursday 8 October

This affects Bitstream, Baseband and Hyperfibre services. Only the area listed for each night is affected.
Recommended user actions: No action needed. Services should reconnect on their own when work has been completed. If you are still offline following allocated work hours, please reboot your modem and contact support if issues are still experienced.
Oct 5, 16:44 NZDT
Eero Routers Offline
Resolved - This incident has been resolved.
Oct 13, 16:07 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 07:15 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 06:50 NZDT
Investigating - Customers with Eero routers may be experiencing connectivity problems, including being unable to access the internet or the Eero app.

No action needed at this stage. Please avoid factory resetting your Eero. We’ll update this notice as soon as we know more.
Oct 12, 06:38 NZDT
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