All Systems Operational

Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Broadband Network Maintenance - TFF New Plymouth Handover Sep 17, 2026 23:00 - Sep 18, 2026 06:00 NZST

Update - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our New Plymouth Region customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 11, 2026 - 11:58 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our New Plymouth Region customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 11, 2026 - 11:56 NZST

Sep 15, 2026

Plesk - Security Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 02:35 NZST
Update - Maintenance has been scheduled.
Symptoms: We will be performing an urgent security upgrade on our Plesk hosting platform to address a recently identified security issue.

During the maintenance window, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action is required from customers. We apologise for the short notice; completing this upgrade promptly is necessary to maintain the security of the hosting platform.
Sep 11, 19:05 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: During the maintenance window, the Plesk control panel may be temporarily unavailable. Hosted websites, email and databases may also experience brief interruptions while affected services are restarted.
Recommended user actions: No action required.
Sep 11, 19:03 NZST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Planned Network Maintenance – Core Network Routing - Information Only
Completed - The scheduled maintenance has been completed.
Sep 4, 12:48 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be signing a Route Origin Authorization (ROA) for Voyager owned IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Sep 3, 22:13 NZST
In progress - Maintenance in progress.
Symptoms: We will be signing a Route Origin Authorization (ROA) for Voyager owned IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Sep 3, 21:57 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We will be signing a Route Origin Authorization (ROA) for Voyager owned IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Sep 3, 09:52 NZST

Sep 3, 2026

Maintenance mode
Completed - The scheduled maintenance has been completed.
Sep 3, 08:43 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 3, 08:41 NZST
In progress - Maintenance in progress.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 3, 07:03 NZST
Update - Maintenance has been scheduled.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 2, 14:18 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: The 1st Domains website will be down for maintenance.
Sep 2, 14:16 NZST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Planned Network Maintenance – Core Network Routing - Information Only
Completed - The scheduled maintenance has been completed.
Sep 1, 09:54 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be signing a Route Origin Authorization (ROA) for one of our IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Aug 31, 22:45 NZST
Update - Maintenance in progress.
Symptoms: We will be signing a Route Origin Authorization (ROA) for one of our IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Aug 31, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We will be signing a Route Origin Authorization (ROA) for one of our IP blocks as part of ongoing efforts to strengthen the security of our Internet number resources. This notice is being shared for informational purposes only. No service outage or disruption is anticipated as a result of this change.
Aug 31, 17:11 NZST
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