Voyager Service Status
IP Transit Service Evaluation
Update - Maintenance in progress.
Symptoms: HAZARD: No impact expected. Voyager are evaluating a possible new provider for upstream IP Transit Services. Engineers will be actively monitoring the service during the 5 day window.

Update: Extending window till 21/07/2025 to allow for further evaluation.
Jul 15, 2025 - 11:23 NZST
Update - Maintenance in progress.
Symptoms: HAZARD: No impact expected. Voyager are evaluating a possible new provider for upstream IP Transit Services. Engineers will be actively monitoring the service during the 5 day window.
Jul 15, 2025 - 11:22 NZST
In progress - Maintenance in progress.
Symptoms: HAZARD: No impact expected. Voyager are evaluating a possible new provider for upstream IP Transit Services. Engineers will be actively monitoring the service during the 5 day window.
Jul 14, 2025 - 11:23 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jul 14, 2025 00:00 - Jul 21, 2025 23:30 NZST
Update - Maintenance has been scheduled.
Symptoms: HAZARD: No impact expected. Voyager are evaluating a possible new provider for upstream IP Transit Services. Engineers will be actively monitoring the service during the 5 day window.
Jul 14, 2025 00:00 - Jul 21, 2025 23:30 NZST
Update - Maintenance has been scheduled.
Symptoms: HAZARD: No impact expected. Voyager are evaluating a possible new provider for upstream IP Transit Services. Engineers will be actively monitoring the service during the 5 day window.
Jul 14, 2025 00:00 - Jul 21, 2025 23:30 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: HAZARD: No impact expected. Voyager are evaluating a possible new provider for upstream IP Transit Services. Engineers will be actively monitoring the service during the 5 day window.
Jul 14, 2025 00:00 - Jul 21, 2025 23:30 NZST
Core Network & Services ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains ? Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voice Core Server Migration (RESCHEDULED) Jul 18, 2025 22:00 - Jul 19, 2025 02:00 NZST

Maintenance has been scheduled.
Symptoms: Customers may experience brief service interruptions or call disconnects / drops while the core services are powered down and migrated.
Recommended user actions: New call attempts will proceed without any further interruptions.
Posted on Jul 10, 2025 - 13:20 NZST

[HAZARD] - Move remaining VVP databases Jul 22, 2025 20:00-23:00 NZST

Maintenance has been scheduled.
Symptoms: No customer impact expected.
Recommended user actions: None.
Posted on Jul 10, 2025 - 13:28 NZST

Broadband Network Maintenance - Northpower Whangarei Handover Jul 28, 2025 23:00 - Jul 29, 2025 06:00 NZST

Maintenance has been scheduled.
Symptoms: One of our carriers will be performing network maintenance, which will impact our Whangarei Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Posted on Jul 15, 2025 - 13:34 NZST
Jul 15, 2025

Unresolved incident: IP Transit Service Evaluation.

Jul 14, 2025
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Enable Network Service Disruption
Resolved - This incident has been resolved.
Jul 7, 10:10 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Jul 7, 10:09 NZST
Update - Some services have now been fully restored. Enable is continuing to work on a solution to restore the remaining services as quickly as possible. We appreciate your patience and will provide further updates as they become available.
Jul 3, 09:11 NZST
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Some customers in the Canterbury Region have no Broadband services. Enable is aware and are actively working on a resolution.
Recommended user actions: If you’re affected, please contact us so we can log a fault with Enable on your behalf.
Jul 3, 08:37 NZST
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Some customers in the Canterbury Region have no Broadband services. Enable is aware and are actively working on a resolution.
Recommended user actions: If you’re affected, please contact us so we can log a fault with Enable on your behalf.
Jul 2, 15:35 NZST
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
VVP - Emergency Maintenance on hosted infrastructure in the Wellington zone
Completed - The scheduled maintenance has been completed.
Jul 4, 08:02 NZST
Update - Maintenance completed successfully.
Jul 4, 08:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 23:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Customers may experience a brief loss of registration or call disconnects while VVP services move to a new host.
Recommended user actions: None - Services will restore shortly after
Jul 3, 14:46 NZST
Jul 3, 2025
Broadband Network Maintenance - TFF Whanganui Handover
Completed - The scheduled maintenance has been completed.
Jul 3, 11:13 NZST
Update - Maintenance completed successfully.
Jul 3, 11:12 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 NZST
Scheduled - Maintenance has been scheduled.

User-visible symptoms:
One of our carriers will be performing network maintenance on the Whanganui Exchange, which will impact our TFF Whanganui Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Jun 9, 14:57 NZST
Jul 2, 2025
VVP - Move remaining databases (CANCELLED)
Completed - The scheduled maintenance has been completed.
Jul 2, 16:00 NZST
Update - Maintenance completed successfully.
Jul 2, 16:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: No customer impact
Recommended user actions: No customer impact
Jun 25, 13:15 NZST
Jul 1, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage