Voyager Service Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 2023 - 13:56 NZDT
Scheduled - Scheduled VPS migrations are in progress.

Migration Window: 30th October until 15th December
Migration Time: 7am - 10pm (Monday to Friday)
Expected VPS Outage: 30 - 60 minutes depending on size of VPS.

Some Linux VPSs will be offline for 30 - 60 minutes while they are migrated to our new VPS Platform.

If you have issues with your VPS after migration, please contact our support team on 0800 477 333 for assistance.

What's happening?

We have launched our new Virtual Private Servers and will be migrating Linux VPSs to the new platform in the coming weeks. Our new platform replaces our legacy VPS infrastructure and offers many improvements. Support for newer operating systems, a full self-service panel for deploying and managing VPSs, an API and support for cloud-init for scripted deployments and new competitive pricing. You can read more about our new VPSs at our website here: https://voyager.nz/business/hosting/virtual-servers

Accessing the new VPS Manager

An account will be created for you on the new VPS Manager after migration and you will receive an email to confirm that your access has been setup. Once you have received this email, you can login to Voyager Hosting Manager here: https://hosting.voyager.nz/clientarea.php and click the Login button next to the VPS Manager service listed under "My Products & Services"

Nov 30, 2023 13:55 - Dec 15, 2023 13:55 NZDT
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our upstream registry provider for gTLD domain names (.com .net etc) is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for gTLD domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.

Posted on Dec 06, 2023 - 16:13 NZDT
Virtual Machine Migration to New Cluster Dec 11, 2023 18:00 - Dec 12, 2023 04:00 NZDT
We are in the process of conducting VM Migrations to transition to our new cluster, an essential step toward enhancing the service and performance of our Cloud Environment. This migration is not anticipated to cause any disruption, as the VMs will maintain their regular operations and functionality. Yet, there might be instances when certain VMs will temporarily be inaccessible via the console due to ongoing migration activities. This expected inaccessibility during migration should not raise concerns as the VMs will remain online and fully functional throughout the process.
Posted on Dec 08, 2023 - 16:52 NZDT
Broadband Network - IPoE Trial - Auckland and Wellington Dec 11, 2023 23:00 - Dec 12, 2023 06:00 NZDT
Hazard Only - As part of an initiative to improve our Auckland and Wellington Broadband Infrastructure we will be completing a deployment to enable a trial of IPoE functionality.

If you would like to be considered for this trial please contact your A/M or email support@voyager.nz

Posted on Nov 27, 2023 - 12:52 NZDT
Broadband Network Maintenance - Northpower Handover Dec 12, 2023 23:00 - Dec 13, 2023 02:00 NZDT
Dear Customers,

Last mile fiber provider Northpower is carrying out maintenance work which will affect our Northpower (Northland region) Handover customers.
Customers might notice upto 30 minutes outage during the scheduled period. Please contact our support team on 0800 477 333 if you have any issues after the outage.

Posted on Dec 05, 2023 - 14:22 NZDT
Broadband Network Maintenance - Northpower Handover Dec 14, 2023 23:00 - Dec 15, 2023 02:00 NZDT
Dear Customers,

Last mile fiber provider Northpower is carrying out maintenance work which will affect our Northpower (Northland region) Handover customers.
Customers might notice upto 30 minutes outage during the scheduled period. Please contact our support team on 0800 477 333 if you have any issues after the outage.

Posted on Dec 05, 2023 - 14:25 NZDT
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023
Completed - This scheduled work has been completed.
Dec 7, 18:02 NZDT
Update - Scheduled work is continuing as planned.

We have seen multiple mains brownouts impacting non-essential services, these have been failed over to generator while we wait for clearance from vector. There is no impact to ICT loads as these are all on UPS and generator feeds.

Dec 7, 11:09 NZDT
Update - Scheduled work is continuing as planned.

All racks have been transitioned from legacy power feeds, and we anticipate no additional impact on customer devices.

The site has transitioned over to generator to allow for further work to be completed on the mains distribution boards.

Dec 7, 09:45 NZDT
Update - Scheduled work has been paused for the evening.

All racks have been transitioned from legacy power feeds, and we anticipate no additional impact on customer devices.


The site has returned to mains with standby generator.

Dec 6, 20:58 NZDT
Update - Scheduled work is progressing as planned.

All racks have been transitioned from legacy power feeds, and we anticipate no additional impact on customer devices.

Further background work on the mains infrastructure is underway, and we will soon be de-energizing the old UPSs.
The site will continue to run on generator and UPS.

Dec 6, 13:31 NZDT
Update - Scheduled maintenance is currently in progress.

we are now starting to move devices onto new power feeds.

Dec 6, 09:33 NZDT
Update - Scheduled maintenance is currently in progress.

Site will start moving across to generators for primary power and prework checks are being performed.


Key updates to follow as avalible.

Dec 6, 08:32 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 NZDT
Scheduled - Following recent upgrades to the power infrastructure at our Albany datacenter and the successful commissioning of new UPS units, we are now prepared to complete the next phase of power migrations. During this period, we will be transitioning to our new UPS-B and moving each rack to the new 32A Power feed. This process mirrors the one undertaken for New UPS-A earlier in the year.

Schedule:
• Start Time: 8:00 AM, Wednesday, 6th December
• End Time: 6:00 PM, Thursday, 7th December
• Expected Outage: We anticipate the outage from each Power Distribution Unit (PDU) migration to be no more than 20 minutes. However, please be prepared for a window of up to 45 minutes for dense compute racks.

Impact on Services:
Due to the nature of the work, there will be outages on the secondary power feed for each rack, as we relocate the power feed for each Power Distribution Unit (PDU). While devices with dual power supplies are expected to be unimpacted (with alarms), we cannot guarantee non-redundant services will not be impacted. Given the involvement of both backend infrastructure and individual racks, specific timelines for each customer or rack cannot be provided.

To maintain service stability, the datacenter will be powered by multiple separate generators throughout the duration of the work.

Customer Recommendations:
• We strongly recommend that customers avoid visiting the datacenter during these two days due to the presence of contractors and operational generators in multiple areas on-site.
• While remote hands will be on-site, we kindly ask that all non-priority work be delayed until after this maintenance window.
• To stay updated on progress, we will be posting updates on our status page as work progresses.

Support and Questions:
If you have any concerns or questions regarding this maintenance, our support team is available to assist you. Please do not hesitate to contact us, and we will be happy to address any queries you may have.
We appreciate your understanding and cooperation as we work to enhance the reliability and efficiency of our datacenter. Thank you for choosing us as your trusted partner.

Nov 29, 18:05 NZDT
Completed - The scheduled maintenance has been completed.
Dec 7, 06:01 NZDT
Verifying - Engineers have completed the changes and will be verifying functionality of this deployment.
Dec 7, 00:26 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 NZDT
Scheduled - Hazard Only - As part of an initiative to improve our Christchurch Broadband Infrastructure we will be completing a deployment to enable a trial of IPoE functionality.

If you would like to be considered for this trial please contact your A/M or email support@voyager.nz

Nov 27, 12:51 NZDT
Dec 6, 2023
Dec 5, 2023
Completed - The scheduled maintenance has been completed.
Dec 5, 06:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 NZDT
Scheduled - Dear Customers,

One of our backhaul provider carrying out maintenance work which will affect our Network Tasman handover (top of the South Island) customers.
Customers might notice upto 2 x 30 minutes outage during the scheduled period. Please contact our support team on 0800 477 333 if you have any issues after the outage.

Nov 28, 13:03 NZDT
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

Unresolved incident: Scheduled VPS migrations are in progress (EXTENDED till 15th Dec).

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.