Update - All services are understood to have been resolved overnight, however there may be some lingering issues on some servers for specific customers which engineers are working through on an individual basis.
If you are still experiencing issues with your service, please reach out to our team via our support channels.
HDDC have advised a hazard still exists with the power until the UPSs can be fully restored. We are closely monitoring this situation.
Jun 29, 10:57 NZST
Update - The majority of services have now been restored. Engineers are continuing to restore remaining services and are working through performing audits of all our servers.
Jun 28, 21:03 NZST
Update - Network connectivity has been restored. Engineers are continuing to restore remaining affected services.
We apologise for any inconvenience as we work to restore normal service.
Jun 28, 16:25 NZST
Update - Engineers are continuing to restore services.
We apologise for any inconvenience as we work to restore normal service.
Jun 28, 14:38 NZST
Update - Mains power has been restored to the building. We are continuing to work alongside some customers to restore services.
Jun 28, 12:37 NZST
Update - Power to the Piermark Drive Datacentre is running off generators as a result of a power outage in the local surrounding area. Some racks are seeing issues with network connectivity or other power faults. Our team is on site with vendors working to resolve these issues.
Jun 28, 11:37 NZST
Identified - We’re experiencing a service outage at our Piermark Drive Datacentre.
We apologise for any inconvenience and will post further updates as we work to restore normal service.
Jun 28, 11:20 NZST
Investigating - We're currently investigating reports of a potential service interruption at our Piermark Drive Datacentre.
We apologise for any inconvenience and will post another update as soon as we learn more.
Jun 28, 10:34 NZST