Voyager Service Status
Identified - We are aware of a small number of customers being affected by a bug when using BLF key call pickups and calls incorrectly being routed to voicemail mid-call. This seems to be related to bad interaction between Yealink devices and VVP.

We are currently working with our developers on a fix. In the interim, please use the manual feature code (by default *87 + ringing ext) to execute a directed call pickup.

Dec 07, 2022 - 11:05 NZDT
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Degraded Performance
Voice Platform ? Degraded Performance
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our upstream registry provider for gTLD domain names (.com .net .org .kiwi .uk etc) is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for gTLD domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.

Posted on Nov 11, 2022 - 16:32 NZDT
Power Maintenance - Piermark Drive (Core Network) Dec 14, 2022 19:00 - Dec 15, 2022 00:00 NZDT
HAZARD NOTICE ONLY

During the advised window, the core network racks in the Piermark Drive (PMD) datacenter will under go a power migration - moving to new UPS serviced feeds

Posted on Dec 06, 2022 - 16:31 NZDT
A software upgrade will be performed on the Perimeter Road Access Router Cluster. This upgrade is due to a software bug. This upgrade will impact many services that are hosted in this facility. This includes but is not limited to, 1st Domains Hosting, VPS, VM, Dedicated Servers, Email services. Customers should expect at least up to 10mins downtime but contingencies are in place to allow up to 60mins downtime total.
Posted on Dec 07, 2022 - 20:35 NZDT
Hazard Only - Christchurch Broadband Terminator Capacity Upgrade Dec 15, 2022 23:00 - Dec 16, 2022 06:00 NZDT
Hazard Only - As part of our nationwide 100G upgrade project we have a requirement to increase capacity into our regional broadband terminators. This maintenance will double capacity into our Christchurch broadband network.

This hazard notice will cover the following broadband handovers:
- Enable Christchurch
- Chorus Christchurch Tails (Includes Ashburton, Greymouth, Blenheim, Nelson etc.)
- Chorus Christchurch HSNS Handover
- Chorus Dunedin Tails (Includes Invercargill, Queenstown, Cromwell etc.)
- Chorus Dunedin HSNS
- Network Tasman

Posted on Dec 06, 2022 - 15:29 NZDT
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

Unresolved incident: Yealink BLF key pickups incorrectly routing to voicemail.

Dec 6, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 NZDT
Scheduled - We will be performing maintenance on our web servers between 10:00pm to 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Nov 23, 14:56 NZDT
Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 NZDT
Scheduled - We will be upgrading VVP to the latest version of 4.3. This is a required upgrade in preparation for a major release upgrade in January 2023 to version 5.0.

Minimal customer impact is expected as we will be upgrading each region / zone separately.

Nov 29, 13:31 NZDT
Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:01 NZDT
Scheduled - Due to upcoming licensing requirements on our advanced firewall platform we will be migrating some customers to a new firewall cluster.
Nov 24, 10:45 NZDT
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 NZDT
Scheduled - During this window we will be cutting over from our existing inter-city backhaul services to our new 100G network. The new network has been up and we have been doing initial test soaking for the last week or so and we are happy with its performance and stability. It's time to make it live.
Nov 18, 11:10 NZDT