Voyager Service Status
Update - All services are understood to have been resolved overnight, however there may be some lingering issues on some servers for specific customers which engineers are working through on an individual basis.
If you are still experiencing issues with your service, please reach out to our team via our support channels.
HDDC have advised a hazard still exists with the power until the UPSs can be fully restored. We are closely monitoring this situation.

Jun 29, 10:57 NZST
Update - The majority of services have now been restored. Engineers are continuing to restore remaining services and are working through performing audits of all our servers.
Jun 28, 21:03 NZST
Update - Network connectivity has been restored. Engineers are continuing to restore remaining affected services.
We apologise for any inconvenience as we work to restore normal service.

Jun 28, 16:25 NZST
Update - Engineers are continuing to restore services.
We apologise for any inconvenience as we work to restore normal service.

Jun 28, 14:38 NZST
Update - Mains power has been restored to the building. We are continuing to work alongside some customers to restore services.
Jun 28, 12:37 NZST
Update - Power to the Piermark Drive Datacentre is running off generators as a result of a power outage in the local surrounding area. Some racks are seeing issues with network connectivity or other power faults. Our team is on site with vendors working to resolve these issues.
Jun 28, 11:37 NZST
Identified - We’re experiencing a service outage at our Piermark Drive Datacentre.
We apologise for any inconvenience and will post further updates as we work to restore normal service.

Jun 28, 11:20 NZST
Investigating - We're currently investigating reports of a potential service interruption at our Piermark Drive Datacentre.
We apologise for any inconvenience and will post another update as soon as we learn more.

Jun 28, 10:34 NZST
Update - We are contacting affected customers on this feed and working through migrating any devices to a protected feed as an interim measure until the new power infrastructure is completed in the next 3-4 weeks.
Jun 16, 16:49 NZST
Identified - At 11.08am 13th July we experienced a power issue to one of the 3 power feeds coming into the PMD datacentre. This caused a drop in power to that feed for approximately 10 seconds. Any devices that were not N+1 redundant and fed by A or C as secondary feeds would have experienced a full power outage. We are currently investigating the operational status of the UPS which handles that feed and further updates will follow.
Jun 13, 12:23 NZST
Monitoring - We're getting further reports of phishing emails from these scammers.
See our previous update for details on how to keep safe.

May 7, 09:21 NZST
Investigating - We are aware of some people being targeted by phishing scammers in the form of fake invoice emails pretending to be from Voyager. When the attachment is opened on one of these fake invoice emails users are being prompted to enter a username and password which is allowing the scammers to collect information. If you receive one of these emails, DO NOT enter any credentials and delete the email. If you have entered credentials, change your passwords immediately and enable two-factor authentication where available.
May 2, 18:47 NZST
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Hosting Partial Outage
1st Domains Operational
Email Operational
Website Hosting Operational
VPS Operational
Cloud VM Operational
Private Cloud Operational
Piermark Drive Datacentre ? Partial Outage
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 NZST
Scheduled - We will be upgrading the mail platform servers between 10:00pm and 6:00am during this maintenance window
Email will be still be accessible during the time of maintenance and there will be no impact for the email flow. No emails will be lost during this period.

Jun 22, 13:47 NZST
Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 22:37 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:01 NZST
Scheduled - Reasons for maintenance:

* Upgrade Audiocodes SBCs to allow for Microsoft Azure direct routing
* To bring the firmware release up to the latest LTS version (Long-term support).

Rollback Plan:

* Configuration backups will be taken prior to upgrade. If a problem is encountered, the procedure will be aborted and firmware will be rolled back.

Customer Impact:

* A reboot may be required once the firmware has been applied, so Microsoft Teams calling may momentarily be affected.

Jun 27, 15:25 NZST
Jun 29, 2022

Unresolved incident: Service outage at our Piermark Drive Datacentre.

Jun 28, 2022
Resolved - This incident has been resolved.
Jun 28, 10:30 NZST
Identified - The issue has been identified and a fix is being implemented.
May 27, 12:32 NZST
Investigating - Due to Google Chrome's latest version update, the Softphone Desktop Client (WebRTC) has compatibility issues. As a result, all users using the Softphone Desktop client (WebRTC) will be affected. All users using the Mobile Softphone will not be affected. Our team is working on an alternative.

We apologise for any inconvenience caused.

May 26, 13:10 NZST
Completed - The scheduled maintenance has been completed.
Jun 28, 08:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 07:01 NZST
Scheduled - Some services are affected by maintenance. Our upstream .com registry is in maintenance mode. Services like domain search, registration, transfer, renewal, and management of gTLD domains (.com .net .org .kiwi .uk etc) might be affected during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected.
Jun 27, 10:33 NZST
Completed - The scheduled maintenance has been completed.
Jun 28, 06:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 05:00 NZST
Scheduled - Some services are affected by maintenance. Our upstream .com registry is in maintenance mode. Services like domain search, registration, transfer, renewal, and management of gTLD domains (.com .net .org .kiwi .uk etc) might be affected during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected.
Jun 27, 10:29 NZST
Jun 27, 2022
Resolved - This incident has now been closed.
Please contact Customer Service if you are still experiencing issues.

Jun 27, 16:41 NZST
Investigating - We’re currently investigating reports of a potential service interruption with some email services.
We apologise for any inconvenience and will post another update as soon as we learn more.

Jun 27, 16:21 NZST
Jun 26, 2022
Resolved - This incident has been resolved.
Jun 26, 17:45 NZST
Investigating - We are currently investigating a POP3 / IMAP email connectivity issue.
Jun 26, 17:04 NZST
Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 18:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 NZST
Scheduled - Some services are affected by maintenance. Our upstream .com registry is in maintenance mode. Services like domain search, registration, transfer, renewal, and management of gTLD domains (.com .net .org .kiwi .uk etc) might be affected during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected.
Jun 23, 11:24 NZST
Completed - The scheduled maintenance has been completed.
Jun 24, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 03:01 NZST
Scheduled - Some services are affected by maintenance. Our upstream .com registry is in maintenance mode. Services like domain search, registration, transfer, renewal, and management of gTLD domains (.com .net .org .kiwi .uk etc) might be affected during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected.
Jun 23, 11:21 NZST
Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 NZST
Scheduled - We will be upgrading the mail platform servers between 10:00pm and 6:00am. During this maintenance window, email will still be accessible and there will be no impact to the email flow. No emails will be lost during this period.
Jun 10, 13:34 NZST
Jun 23, 2022
Resolved - The issue has been identified, which our engineers have since resolved.
Jun 23, 16:01 NZST
Investigating - We are currently experiencing intermittent IMAP / POP connection issues.
Engineers are currently investigating this issue and hope to have this resolve shortly.

Jun 23, 15:13 NZST
Completed - The scheduled maintenance has been completed.
Jun 23, 07:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:00 NZST
Scheduled - We will be undergoing a schedule maintenance to upgrade our VMware Network Infrastructure. Our infrastructure is setup on a high availability design and will be moving components one by one. However there may be some expected brief network blips during the cutover sequence.
Jun 14, 17:05 NZST
Completed - The scheduled maintenance has been completed.
Jun 23, 03:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:01 NZST
Scheduled - We were unable to complete maintenance on the 16th and have rescheduled for the 23rd.
Jun 16, 11:53 NZST
Jun 22, 2022
Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 19:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 NZST
Scheduled - Some services are affected by maintenance. Our upstream .com registry is in maintenance mode. Domain search, registration, transfer, renewal, and management of gTLD domains (.com .net .org .kiwi .uk etc) might be affected during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected.
Jun 20, 17:17 NZST
Jun 20, 2022
Resolved - This incident has been resolved.
Jun 20, 20:42 NZST
Monitoring - A fix has been implemented and we're monitoring the result. We don't expect any further issues.
Jun 20, 19:26 NZST
Identified - The issue has been identified and we're implementing a fix.
Jun 20, 18:49 NZST
Investigating - Some customers may be unable to access POP/IMAP/Webmail services during this time. Engineers are investigating a solution now. We apologise for any and all inconvenience.
Jun 20, 18:22 NZST