Voyager Service Status
Identified - We are aware of a bug incrementing the start day for time based rules when configured via the Callflows App. This has been rectified and we are currently working with our vendor to deploy a hotfix. No date has been scheduled yet, but we will provide a date as soon as one is available.

An interim workaround is to set the start date one day before the required date.

Mar 08, 2023 - 14:39 NZDT
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMware Patching Jun 12, 2023 06:00-10:00 NZST
The VMware infrastructure will undergo maintenance patching. Schedule will happen 6PM onwards for multiple days. Some services might not be accessible during patching stages.
Posted on Jun 09, 2023 - 17:15 NZST
Past Incidents
Jun 10, 2023
Resolved - Network has been stable with no reoccurrence. Marking this as resolved.
Jun 10, 10:24 NZST
Monitoring - We have completed the emergency software upgrades. This should resolve the issue we were facing. Engineers are now monitoring our network.
Jun 10, 02:11 NZST
Update - Completed that site without issue. Moving onto the second site affected by this issue.
Jun 10, 01:10 NZST
Update - First router has been upgraded. Verifying and moving onto second router at this location.
Jun 10, 00:23 NZST
Update - Voyager Engineers have identified a software bug affected a number of our major interconnect routers. This bug is affecting the routers ability to process route updates. As this issue is repeating our engineers are opting to perform an emergency software upgrade to resolve this issue. Further updates to follow once this process starts. We are currently awaiting an engineers arrival onsite at one of the interconnect locations.

Impact upgraded to Major outage.

Jun 9, 23:07 NZST
Update - We are continuing to work through this fault. Most services are back online and we are continuing restorative efforts.
Jun 9, 21:48 NZST
Update - We are continuing to work on a fix for this issue.
Jun 9, 21:38 NZST
Identified - Unfortunately we are experiencing a network outage that will affect many Voyager services.
Engineers are currently working to rectify the issue and restore service.

Our phone system is unfortunately experiencing issues also due to this outage meaning customers will temporarily not be able to phone our 0800 support line.

We apologize for any inconvenience this may be causing

Jun 9, 21:37 NZST
Jun 9, 2023
Jun 8, 2023

No incidents reported.

Jun 7, 2023
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 NZST
Scheduled - Dear Customers,

Voyager is carrying out emergency maintenance work at Wellington Victoria Street POP which will involve moving Vital Handover to new device. We expect complete downtime for customer on this handover while the fibre is rerouted to new device.

May 31, 11:47 NZST
Completed - The scheduled maintenance has been completed.
Jun 7, 02:55 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 NZST
Scheduled - We are migrating services to a new datacentre. Customers in the Wellington region may experience brief outages in the services listed below, during this window.

**NOTE: If you experience issues browsing the internet, please check your DNS servers are set to 114.23.1.1 & 114.23.2.2

May 30, 15:52 NZST
Jun 6, 2023
Resolved - This incident has been resolved.
Jun 6, 15:54 NZST
Identified - The issue has been identified and a fix is being implemented.
May 15, 16:10 NZST
Update - We are continuing to investigate this issue.
May 15, 16:06 NZST
Investigating - Some ex RegisterDirect email customers are unable to login to email with multiple login prompts when attempting to check email. This is due to a recent change in the email server settings.

To resolve this issue, please update your email settings to use your full email address as your login username. e.g. 'username@yourdomain.co.nz' instead of just 'username'

Please refer to our email guides for how to change email settings here: https://1stdomains.nz/help/email/

We apologise for any inconvenience caused.

May 15, 16:05 NZST
Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023
Completed - The scheduled maintenance has been completed.
Jun 3, 08:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 02:31 NZST
Scheduled - We will be conducting an emergency upgrade to VVP to resolve a missing diversion header issue.

There will be minimal impact but customers may experience dropped calls while services are restarted.

May 29, 11:41 NZST
Jun 2, 2023

No incidents reported.

Jun 1, 2023
Completed - The scheduled maintenance has been completed.
Jun 1, 16:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:00 NZST
Scheduled - We will be doing a database migration for our Enterprise Backup components. This will take place to improve the performance of our backup servers. Functionality in the portal will go down during migration periods.
May 26, 12:38 NZST
Resolved - This incident has been resolved.
Jun 1, 12:24 NZST
Monitoring - Due to the extreme weather in Auckland and based on advice from Civil Defense, we recommend delaying all non-critical work to reduce the risk of any accidental impacts.

Staff on-site will be limited while there is the risk of flooding or road closures. Please reach out to our NOC team if you require assistance. We may recommend delaying work by a day while the weather settles.

For customers with 24/7 Access standard processes apply however, we recommend delaying non-urgent work.

May 9, 12:53 NZST
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Completed - The scheduled maintenance has been completed.
May 29, 15:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:01 NZST
Scheduled - Enterprise Backup Servers are scheduled for patching during this time. Patching will be done during window hours that there are no backup jobs scheduled. However portals may be inaccessible during restarts as part of the patching process
May 24, 15:37 NZST
May 28, 2023
Resolved - This incident has been resolved.
May 28, 21:32 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 20:50 NZST
Investigating - We are currently investigating the issue with the php of our share hosting server
May 26, 15:04 NZST
May 27, 2023

No incidents reported.