Unscheduled Outage - UFB - re Chorus Planned Network Event CRQ000614274850
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are receiving reports that a small amount of customers involved in Chorus maintenance event CRQ000614274850 are still down following the maintenance period advised by Chorus.
Recommended user actions: If you are still experiencing issues, please reboot your ONT. If this does not resolve the issue, please contact Voyager support one 0800 477 333
Oct 14, 2026 - 09:41 NZDT
Core Network & Services Operational
Connectivity Partial Outage
DSL Broadband Operational
Fibre Broadband Partial Outage
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Under Maintenance
Domains Operational
Email Operational
VPS Under Maintenance
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 14, 2026

Planned Maintenance: Chorus Network 14/10/26
Completed - The scheduled maintenance has been completed.
Oct 14, 09:22 NZDT
Update - Maintenance has been scheduled.
Symptoms: Chorus is carrying out planned network maintenance. During the maintenance window, you may experience a loss of service for up to 30 minutes. Services should restore automatically once the work is complete.
Recommended user actions: No action is needed before or during the maintenance window. If your service is still down after 6:00 AM, please reboot your router and allow 5 minutes to reconnect. If the issue continues after the restart, contact Support on 0800 477 333
Oct 13, 16:17 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Chorus is carrying out planned network maintenance. During the maintenance window, you may experience a loss of service for up to 30 minutes. Services should restore automatically once the work is complete.
Recommended user actions: No action is needed before or during the maintenance window. If your service is still down after 6:00 AM, restart your router/modem and allow 5 minutes to reconnect. If the issue continues after the restart, contact Support on 0800 477 333
Oct 13, 16:17 NZDT

Oct 13, 2026

TFF Emergency Maintenance - Hamilton, Bay of Plenty, Taranaki, Manawatu-Whanganui
Completed - The scheduled maintenance has been completed.
Oct 13, 16:08 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Your internet or phone service may drop out for up to 1 hour at some point during your areas maintenance window (10:00pm to 6:00am):
Hamilton: Monday 5 October

Tauranga / Bay of Plenty: Tuesday 6 October

New Plymouth / Taranaki: Wednesday 7 October

Whanganui / Manawatu-Whanganui: Thursday 8 October

This affects Bitstream, Baseband and Hyperfibre services. Only the area listed for each night is affected.
Recommended user actions: No action needed. Services should reconnect on their own when work has been completed. If you are still offline following allocated work hours, please reboot your modem and contact support if issues are still experienced.
Oct 5, 16:44 NZDT
Eero Routers Offline
Resolved - This incident has been resolved.
Oct 13, 16:07 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 07:15 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 06:50 NZDT
Investigating - Customers with Eero routers may be experiencing connectivity problems, including being unable to access the internet or the Eero app.

No action needed at this stage. Please avoid factory resetting your Eero. We’ll update this notice as soon as we know more.
Oct 12, 06:38 NZDT

Oct 12, 2026

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

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