Voyager Service Status
WLG Handover Migration - Final Batch
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 2026 - 06:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: On 19th February 2026, we’ll be upgrading our Wellington handover from 10G to 100G. This is part of our ongoing investment in network capacity to support future growth and ensure we continue delivering robust and scalable services. This is the final batch of migrations.

There may be a brief outage of up to 5 minutes between 6:00 AM and 7:00 AM during this window.

In some cases, end users may need to reboot their routers following the outage to restore connectivity.
Recommended user actions: Wait 5 minutes, and then reboot ONT/Router if service does not self-restore.
Feb 19, 2026 06:00-07:00 NZDT
Core Network & Services Operational
Connectivity Under Maintenance
DSL Broadband Operational
Fibre Broadband Under Maintenance
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Broadband Network Maintenance - New Plymouth UFB Handover Feb 12, 2026 00:00-05:00 NZDT

Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 2026 - 15:23 NZDT
Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 2026 - 15:21 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 2026 - 15:20 NZDT

VHI Upgrade for CHCH and AKLD Sites Feb 18, 2026 22:00 - Feb 19, 2026 05:00 NZDT

Scheduled - Maintenance has been scheduled.
Feb 12, 2026 - 13:43 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 2026 - 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Jan 29, 2026 - 12:44 NZDT

Auckland Hyperfibre Handover Migrations Mar 2, 2026 21:00-21:30 NZDT

Maintenance has been scheduled.
Symptoms: Broadband service may disconnect and reconnect within outage window
Posted on Feb 12, 2026 - 08:45 NZDT

AKLD VHI Upgrade to 7.x continuation Mar 5, 2026 11:00-19:00 NZDT

Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:09 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:08 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:07 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:07 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:06 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:05 NZDT
Update - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 16:01 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: Hazard Notice Only

We will be performing infrastructure upgrades, we do not expect outages to occur, however in the event you experience an issue with your Cloud server it is likely a result of this upgrade. Christchurch services are not affected.
Recommended user actions: If any issues still occur after this maintenance window please contact our support.
Feb 24, 2026 - 15:30 NZDT
Mar 1, 2026

No incidents reported today.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Delayed email delivery to Outlook/Hotmail
Resolved - This incident has been resolved.
Feb 27, 14:46 NZDT
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Feb 27, 14:45 NZDT
Update - Microsoft is still working on resolution. We will share an update once we have more information.
Feb 26, 15:32 NZDT
Update - We are continuing to wait for updates from Microsoft. Thank you for you patience!
Feb 26, 12:47 NZDT
Update - We are still waiting for update from Microsoft.
Feb 26, 11:55 NZDT
Update - While we are waiting on this third- party issue to be resolved, we have implemented a work around for many of our customers. We are working on solution for the remaining customers and will advise soon
Feb 26, 11:54 NZDT
Update - Symptoms: [Update 11:30] -
We are currently aware of a third‑party issue affecting email delivery to Microsoft‑managed email services.
This appears to be a Microsoft‑side issue affecting many email providers, including ours.
Our engineers are monitoring the situation.
For further updates, please visit the status page at 1stdomains.nz
Feb 26, 11:31 NZDT
Investigating - Symptoms: We are currently aware of a third‑party issue affecting email delivery to Microsoft‑managed email services.
This appears to be a Microsoft‑side issue affecting many email providers, including ours.
Our engineers are monitoring the situation.
For further updates, please visit the status page at 1stdomains.nz
Feb 26, 09:32 NZDT
Feb 26, 2026
Feb 25, 2026

No incidents reported.

Feb 24, 2026
Email services maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 15:01 NZDT
Update - Maintenance completed successfully.
Feb 24, 15:00 NZDT
Update - Maintenance in progress.
Jan 19, 10:45 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:30 NZDT
Scheduled - Maintenance has been scheduled.
Jan 13, 11:04 NZDT
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

Unresolved incident: WLG Handover Migration - Final Batch.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

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