Voyager Service Status
Core Network Edge Router Software Upgrade - Sydney Router
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on our Sydney routers.
Mar 24, 2026 - 01:08 NZDT
Core Network Edge Router Software Upgrade - Sydney Router
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on our Sydney routers.
Mar 24, 2026 - 01:07 NZDT
Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Network Edge router software upgrade Mar 30, 2026 23:00 - Mar 31, 2026 05:00 NZDT

Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This is affecting services in the following locations  Mayoral Drive (MDR) and Queen Street (QST). Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Posted on Mar 23, 2026 - 08:20 NZDT
Mar 24, 2026

Unresolved incidents: Core Network Edge Router Software Upgrade - Sydney Router, Core Network Edge Router Software Upgrade - Sydney Router.

Mar 23, 2026
Core Network Edge router software upgrade
Completed - The scheduled maintenance has been completed.
Mar 23, 22:41 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for broadband services terminating on the following handovers: Chorus Auckland Shared (DSL) , TFF Whanganui UFB, TFF New Plymouth UFB, North power UFB.
Mar 20, 01:35 NZDT
Update - Maintenance in progress.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for broadband services terminating on the following handovers: Chorus Auckland Shared (DSL) , TFF Whanganui UFB, TFF New Plymouth UFB, North power UFB.
Mar 20, 00:24 NZDT
Update - Maintenance in progress.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability. Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for broadband services terminating on the following handovers: Chorus Auckland Shared (DSL) , TFF Whanganui UFB, TFF New Plymouth UFB and North power UFB.
Mar 19, 23:44 NZDT
In progress - Maintenance in progress.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability.Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on the following handovers: Chorus Auckland Shared, Whanganui, New Plymouth, and North power.to avoid any downtime.
Mar 19, 22:46 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: We will be performing a software upgrade on our Network Edge routers to improve network stability.Redundant services across different routers or sites will be managed carefully to avoid any downtime. This process requires a series of router reboots, which may result in two separate periods of downtime (up to 30 minutes each) for services terminating on the following handovers: Chorus Auckland Shared, Whanganui, New Plymouth, and North power.to avoid any downtime.
Mar 11, 13:03 NZDT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Voyager Voice - Degraded Call Quality
Resolved - This incident has been resolved.
Mar 20, 12:02 NZDT
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Mar 20, 12:01 NZDT
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Mar 20, 10:35 NZDT
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Users may experience intermittent poor call quality.
Mar 20, 10:18 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: Users may experience intermittent poor call quality.
Mar 20, 10:09 NZDT
Mar 19, 2026
Mar 18, 2026

No incidents reported.

Mar 17, 2026
Planned Edge Network Maintenance - Tauranga
Completed - The scheduled maintenance has been completed.
Mar 17, 10:45 NZDT
Update - Maintenance completed successfully.
Mar 17, 10:44 NZDT
Verifying - Verifying that all aspects of service is functional.
Symptoms: As part of our ongoing network improvements, we will be performing a software upgrade on one of our edge routers at Tauranga.

We do not anticipate any service interruption during this activity. This is a hazard-only notification while the work is being carried out.

Our team will closely monitor the upgrade to ensure network stability throughout the process.
Mar 12, 00:19 NZDT
Update - Maintenance in progress.
Symptoms: As part of our ongoing network improvements, we will be performing a software upgrade on one of our edge routers at Tauranga.

We do not anticipate any service interruption during this activity. This is a hazard-only notification while the work is being carried out.

Our team will closely monitor the upgrade to ensure network stability throughout the process.
Mar 11, 23:14 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: As part of our ongoing network improvements, we will be performing a software upgrade on one of our edge routers at Tauranga.

We do not anticipate any service interruption during this activity. This is a hazard-only notification while the work is being carried out.

Our team will closely monitor the upgrade to ensure network stability throughout the process.
Mar 11, 12:10 NZDT
Broadband Network Maintenance - New Plymouth UFB Handover
Completed - The scheduled maintenance has been completed.
Mar 17, 10:45 NZDT
Update - Maintenance completed successfully.
Mar 17, 10:44 NZDT
Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 15:23 NZDT
Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 15:21 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing emergency network maintenance on the New Plymouth Handover, which will impact our New Plymouth Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 15 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Feb 11, 15:20 NZDT
Emergency Outage - Dunedin UFB
Completed - The scheduled maintenance has been completed.
Mar 17, 08:32 NZDT
Update - Maintenance completed successfully.
Mar 17, 08:31 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 NZDT
Update - Maintenance has been scheduled.
Symptoms: One of our broadband vendors will be performing emergency network maintenance to resolve a fault. This will impact our Dunedin Region UFB connection and customers might experience upto 2 x 1hour downtime.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Mar 16, 16:28 NZDT
Update - Maintenance has been scheduled.
Symptoms: One of our broadband vendors will be performing emergency network maintenance to resolve a fault. This will impact our Dunedin Region UFB connection and customers might experience upto 2 x 1hour downtime.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Mar 16, 16:26 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: One of our broadband vendors will be performing emergency network maintenance to resolve a fault. This will impact our Dunedin Region UFB connection and customers might experience upto 2 x 1hour downtime.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Mar 16, 16:16 NZDT
Mar 16, 2026
WLG Handover Migration - Final Batch
Completed - The scheduled maintenance has been completed.
Mar 16, 16:10 NZDT
Update - Maintenance completed successfully.
Mar 16, 16:10 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: On 19th February 2026, we’ll be upgrading our Wellington handover from 10G to 100G. This is part of our ongoing investment in network capacity to support future growth and ensure we continue delivering robust and scalable services. This is the final batch of migrations.

There may be a brief outage of up to 5 minutes between 6:00 AM and 7:00 AM during this window.

In some cases, end users may need to reboot their routers following the outage to restore connectivity.
Recommended user actions: Wait 5 minutes, and then reboot ONT/Router if service does not self-restore.
Feb 9, 10:34 NZDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Mar 11, 2026
Mar 10, 2026

No incidents reported.

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