Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling out from VVP. Customers may also experience difficulties interacting with the Call Center application. Recommended user actions: None
Posted Nov 12, 2026 - 15:34 NZDT
Update
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling from the CHCH zone.
Posted Nov 12, 2026 - 15:34 NZDT
Monitoring
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling from the CHCH zone.
Posted Nov 12, 2026 - 13:16 NZDT
Update
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may experience difficulties calling from the CHCH zone.
Posted Nov 12, 2026 - 11:52 NZDT
Identified
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Posted Nov 12, 2026 - 11:51 NZDT
This incident affects: Voice (Voice Platform, Calling).