Eero Routers Offline

Incident Report for Voyager

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2026 - 07:15 NZDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 12, 2026 - 06:50 NZDT

Investigating

Customers with Eero routers may be experiencing connectivity problems, including being unable to access the internet or the Eero app.

No action needed at this stage. Please avoid factory resetting your Eero. We’ll update this notice as soon as we know more.
Posted Oct 12, 2026 - 06:38 NZDT
This incident affects: Connectivity (Fibre Broadband).