Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 25, 2025 - 23:00 NZDT
Scheduled
Dear Customers,
We would like to inform you of a scheduled software upgrade on our network edge routers located at Christchurch Exchange (Christchurch) and Mount Eden (Auckland) to enhance performance, security and reliability.
This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 20 minutes.
As part of this upgrade, customers on our Network Tasman , Chorus Auckland UFB handover and LIT Auckland UFB handover customers will experience temporary connection loss.
If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.
We appreciate your understanding and cooperation.
Posted Mar 10, 2025 - 20:48 NZDT
This scheduled maintenance affected: Core Network & Services and Connectivity (DSL Broadband, Fibre Broadband, Premium Circuits).