Network has been stable with no reoccurrence. Marking this as resolved.
Posted Jun 10, 2023 - 10:24 NZST
Monitoring
We have completed the emergency software upgrades. This should resolve the issue we were facing. Engineers are now monitoring our network.
Posted Jun 10, 2023 - 02:11 NZST
Update
Completed that site without issue. Moving onto the second site affected by this issue.
Posted Jun 10, 2023 - 01:10 NZST
Update
First router has been upgraded. Verifying and moving onto second router at this location.
Posted Jun 10, 2023 - 00:23 NZST
Update
Voyager Engineers have identified a software bug affected a number of our major interconnect routers. This bug is affecting the routers ability to process route updates. As this issue is repeating our engineers are opting to perform an emergency software upgrade to resolve this issue. Further updates to follow once this process starts. We are currently awaiting an engineers arrival onsite at one of the interconnect locations.
Impact upgraded to Major outage.
Posted Jun 09, 2023 - 23:07 NZST
Update
We are continuing to work through this fault. Most services are back online and we are continuing restorative efforts.
Posted Jun 09, 2023 - 21:48 NZST
Update
We are continuing to work on a fix for this issue.
Posted Jun 09, 2023 - 21:38 NZST
Identified
Unfortunately we are experiencing a network outage that will affect many Voyager services. Engineers are currently working to rectify the issue and restore service.
Our phone system is unfortunately experiencing issues also due to this outage meaning customers will temporarily not be able to phone our 0800 support line.
We apologize for any inconvenience this may be causing