Voyager Status

Voyager Service Status

Voyager Voice Platform (VVP) - Application crashes

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 16:00 - Work remains actively underway with our upstream partners. While full resolution has not yet been confirmed, remediation efforts are progressing and technical teams continue to prioritise restoration.

We are maintaining close engagement and will provide further updates as soon as confirmation of resolution is received or if there are any material developments.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.
May 05, 2026 - 16:12 NZST

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 09:00 - Our upstream Vendor has confirmed the required updates have been applied. Calling and VVP remain stable as our Voice Engineering team continue to monitor these services.

Softphone health and stability has largely returned however our Vendor has advised that IOS users may not be receiving push notifications currently. We will be applying a fix this morning. This work may momentarily effect voice calling. We will advise as soon as the fix has been applied.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.
May 05, 2026 - 08:57 NZST

Monitoring - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist. please reach out to Voyager Support for assistance on 0800 477 333.
May 04, 2026 - 17:52 NZST

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 14:25 - Our upstream vendor has advised that updates required to resolve the issue are taking longer than initially anticipated. Please be aware we have been advised that users could experience call dropouts whilst this work takes place.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 04, 2026 - 14:28 NZST

Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 12:45

As part of the required application updates to resolve the issue, it is expected that there will be some downtime as the work commences in each region (CHCH, WLG, AKL).

This work has commenced and is estimated to be completed by 15:00.

Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 04, 2026 - 13:25 NZST

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 04, 2026 - 10:05 NZST

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 04, 2026 - 09:53 NZST

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 04, 2026 - 09:52 NZST

Update - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions
May 04, 2026 - 09:20 NZST

Investigating - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted.
Recommended user actions: None
May 04, 2026 - 09:13 NZST

Planned outage -Network Tasman migration to Enable Networks 20/04/26

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2026 - 23:00 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: As part of Network Tasman Migrations to Enable Networks, Enable will be migrating services to Enable’s Access Network. This outage will occur with a 30 min outage during the above planned migration window as mentioned. A restart of Router is advised post outage.
Apr 20, 2026 23:00 - May 11, 2026 06:00 NZST

Core Network & Services Operational

Connectivity Operational

DSL Broadband Operational

Fibre Broadband Operational

Dark Fiber Services Operational

Layer 2 Backhaul Operational

IP Routing Operational

Hosting Operational

Domains Operational

Email Operational

VPS Operational

Website Hosting Operational

MSSQL Shared Hosting Operational

Cloud Servers / Virtual Data center Operational

Dedicated Servers Operational

Backup Services Operational

DNS Services Operational

Metro Storage Operational

Voice Major Outage

Voice Platform Major Outage

Calling Partial Outage

SMS services Operational

Managed Services Operational

Datacenters Operational

Applications Operational

Websites Operational

Partner Portal Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 5, 2026

Network Maintenance

Completed - The scheduled maintenance has been completed.
May 5, 10:34 NZST

In progress - Maintenance in progress.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 23, 23:00 NZST

Update - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 23, 09:08 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 22, 17:50 NZST

May 4, 2026

May 3, 2026

No incidents reported.

May 2, 2026

Planned Voice Outage - Upgrade VVP to latest version 5.4

Completed - The scheduled maintenance has been completed.
May 2, 12:53 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:00 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: Minor impact, some customers may experience a brief service impact. This change will affect all VVP customers.
Recommended user actions: If users are noticing any issues once outage period is complete, please reboot any related voice devices.
Apr 20, 12:11 NZST

May 1, 2026

Planned Software Upgrade - Voyager Christchurch (Perimeter Road DC)

Completed - The scheduled maintenance has been completed.
May 1, 15:12 NZST

Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating these routers may experience downtime of up to 2 x 30 minutes.

Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
May 1, 01:21 NZST

Update - Maintenance in progress.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating these routers may experience downtime of up to 2 x 30 minutes.

Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 30, 22:55 NZST

In progress - Maintenance in progress.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating these routers may experience downtime of up to 2 x 30 minutes.

Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 30, 22:50 NZST

Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating these routers may experience downtime of up to 2 x 30 minutes.

Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 29, 14:11 NZST

Scheduled - Maintenance has been scheduled.
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 29, 14:09 NZST

Apr 30, 2026

Apr 29, 2026

Core Network Edge router software upgrade Piermark Drive/Parkhead Place - Group 8

Completed - The scheduled maintenance has been completed.
Apr 29, 13:55 NZST

Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Piermark Drive and Parkhead Place Edge routers. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 24, 02:42 NZST

In progress - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Piermark Drive and Parkhead Place Edge routers. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 23, 23:04 NZST

Update - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Piermark Drive and Parkhead Place Edge routers. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 17, 08:36 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Piermark Drive and Parkhead Place Edge routers. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 16, 13:48 NZST

Planned Software Upgrade - Tauranga Edge Routers

Completed - The scheduled maintenance has been completed.
Apr 29, 13:55 NZST

Verifying - Verifying that all aspects of service is functional.
Symptoms: This work was scheduled for 22/04 under INC-007246. Due to unforeseen circumstances, we have rescheduled this work.

We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga. This will affect all Tauranga UFF services and DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 29, 03:56 NZST

In progress - Maintenance in progress.
Symptoms: This work was scheduled for 22/04 under INC-007246. Due to unforeseen circumstances, we have rescheduled this work.

We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga. This will affect all Tauranga UFF services and DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 28, 22:51 NZST

Update - Maintenance has been scheduled.
Symptoms: This work was scheduled for 22/04 under INC-007246. Due to unforeseen circumstances, we have rescheduled this work.

We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga. This will affect all Tauranga UFF services and DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 12:24 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: This work was scheduled for 22/04 under INC-007246. Due to unforeseen circumstances, we have rescheduled this work.

We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga. This will affect all Tauranga UFF services and DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 12:05 NZST

Notice of Planned Software Upgrade - Xtreme DC and Tauranga

Completed - The scheduled maintenance has been completed.
Apr 29, 13:55 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating these routers may experience downtime of up to 2 x 30 minutes.
Apr 20, 08:46 NZST

Planned TFF Whanganui handover Migration

Completed - The scheduled maintenance has been completed.
Apr 29, 03:57 NZST

Update - Maintenance has been scheduled.
Symptoms: We are upgrading the Voyager Handover in Whanganui. The attached Circuit/s will experience up to a 5-minute outage.
Apr 20, 13:40 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: We are upgrading the Voyager Handover in Whanganui. The attached Circuit/s will experience up to a 5-minute outage.
Apr 16, 09:57 NZST

Apr 28, 2026

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Apr 23, 2026

Planned Software Upgrade - Whiteleigh Ave

Completed - The scheduled maintenance has been completed.
Apr 23, 13:51 NZST

Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Whiteleigh Ave. This will affect Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 23:54 NZST

In progress - Maintenance in progress.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Whiteleigh Ave. This will affect Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 23:00 NZST

Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Whiteleigh Ave. This will affect Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 14:55 NZST

Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga and Whiteleigh Ave. This will affect all Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 14:54 NZST

Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga and Whiteleigh Ave. This will affect all Tauranga UFF services and Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 14:53 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga and Whiteleigh Ave. This will affect all Tauranga UFF services and Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 15, 16:50 NZST

Apr 22, 2026

Apr 21, 2026

Email services maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 10:51 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 NZST

Scheduled - Maintenance has been scheduled.
Symptoms: Users may need to re-login to webmail.
Apr 9, 16:33 NZST