Voyager Service Status

Service Under Maintenance

Core Network & Services ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains ? Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Under Maintenance
Voice Platform ? Under Maintenance
Calling ? Under Maintenance
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Voice Core Server OS Updates - Batch 2 Nov 21, 2025 22:00 - Nov 22, 2025 04:00 NZDT

Maintenance has been scheduled.
Symptoms: During this lengthy maintenance period, customers may experience dropped calls as core servers are restarted. Calls will failover to redundant servers.
Recommended user actions: If a call is dropped, the next call attempt will proceed on a redundant server.
Posted on Oct 29, 2025 - 14:30 NZDT
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Intermittent Packet Loss Affecting South Island Workloads
Resolved - This incident has been resolved.
Nov 10, 10:39 NZDT
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Nov 10, 10:38 NZDT
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
Nov 4, 22:35 NZDT
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
Nov 4, 14:18 NZDT
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
Nov 4, 14:17 NZDT
Nov 9, 2025

No incidents reported.

Nov 8, 2025
Voice Core Server OS Updates - Batch 1
Completed - The scheduled maintenance has been completed.
Nov 8, 00:32 NZDT
Update - Maintenance completed successfully.
Nov 8, 00:31 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: During this lengthy maintenance period, customers may experience dropped calls as core servers are restarted. Calls will failover to redundant servers.
Recommended user actions: If a call is dropped, the next call attempt will proceed on a redundant server.
Oct 29, 14:27 NZDT
Nov 7, 2025
Nov 6, 2025
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 23:56 NZDT
Update - Maintenance completed successfully.
Nov 6, 23:55 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: During this window some systems will be impacted due to infrastructure upgrades and will have intermittent availability
Oct 31, 17:35 NZDT
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 23:56 NZDT
Update - Maintenance completed successfully.
Nov 4, 23:55 NZDT
Update - Maintenance in progress.
Symptoms: During this window some systems will be impacted due to infrastructure upgrades and will have intermittent availability
Nov 4, 22:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: During this window some systems will be impacted due to infrastructure upgrades and will have intermittent availability
Oct 31, 17:30 NZDT
Nov 3, 2025
2Degrees Emergency Maintenance - Whanganui Handover
Completed - The scheduled maintenance has been completed.
Nov 3, 15:36 NZDT
Update - Maintenance completed successfully.
Nov 3, 15:35 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 NZDT
Scheduled - Maintenance has been scheduled.
Symptoms: One of our providers will be performing an emergency maintenance on their network which includes core router replacement. This will impact our Broadband services in Whanganui Region.

The said maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 30 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Oct 29, 15:47 NZDT
Unplanned Outage - UFB Broadband - Whanganui
Resolved - This incident has been resolved.
Nov 3, 15:35 NZDT
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Nov 3, 15:35 NZDT
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Services restored at 09:18. Please reach out to our Support team on 0800 477 333 if still any issues.
Recommended user actions: No action needed
Oct 29, 09:39 NZDT
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Service restored at 09:18.
Recommended user actions: No action needed
Oct 29, 09:39 NZDT
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Technician is still wor No ETA at this stage.
Recommended user actions: No action needed
Oct 29, 09:03 NZDT
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Vendor has identified the issue with their Whanganui core device and technician has been dispatched to further investigate it. No ETA at this stage.
Recommended user actions: No action needed
Oct 29, 07:39 NZDT
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Vendor has identified issue with the core device and arranging technician to
Recommended user actions: No action needed
Oct 29, 07:38 NZDT
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are aware of the UFB Broadband outage in Whanganui area affecting some of our customers. We are further investigating this with our vendor and will provide further update as we receive them. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues.
Recommended user actions: No action needed
Oct 29, 07:37 NZDT
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are aware of the UFB Broadband outage in Whanganui area affecting some of our customers. We are further investigating this with our vendor and will provide further update as we receive them. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues.
Recommended user actions: No action needed
Oct 29, 07:29 NZDT
Nov 2, 2025

No incidents reported.

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