Voyager Service Status
Planned outage -Network Tasman migration to Enable Networks 20/04/26
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2026 - 23:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: As part of Network Tasman Migrations to Enable Networks, Enable will be migrating services to Enable’s Access Network. This outage will occur with a 30 min outage during the above planned migration window as mentioned. A restart of Router is advised post outage.
Apr 20, 2026 23:00 - May 11, 2026 06:00 NZST
Core Network & Services Operational
Connectivity Operational
DSL Broadband Operational
Fibre Broadband Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform Operational
Calling Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Network Edge router software upgrade Piermark Drive/Parkhead Place - Group 8 Apr 23, 2026 23:00 - Apr 24, 2026 05:00 NZST

Update - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Piermark Drive and Parkhead Place Edge routers. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 17, 2026 - 08:36 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Piermark Drive and Parkhead Place Edge routers. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 16, 2026 - 13:48 NZST

Network Maintenance Apr 23, 2026 23:00 - Apr 24, 2026 05:00 NZST

Update - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 23, 2026 - 09:08 NZST
Update - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 22, 2026 - 17:58 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Network equipment is being upgraded. Access to the Virtual Data Centre Portal and some backup services will be unavailable for two 30 minute windows during this time.
Apr 22, 2026 - 17:50 NZST

Notice of Planned Software Upgrade - Group 9 Apr 28, 2026 23:00 - Apr 29, 2026 05:00 NZST

Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating these routers may experience downtime of up to 2 x 30 minutes.
Posted on Apr 20, 2026 - 08:46 NZST

Planned Software Upgrade - Tauranga Edge Routers Apr 28, 2026 23:00 - Apr 29, 2026 05:00 NZST

Update - Maintenance has been scheduled.
Symptoms: This work was scheduled for 22/04 under INC-007246. Due to unforeseen circumstances, we have rescheduled this work.

We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga. This will affect all Tauranga UFF services and DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 2026 - 12:24 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: This work was scheduled for 22/04 under INC-007246. Due to unforeseen circumstances, we have rescheduled this work.

We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga. This will affect all Tauranga UFF services and DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 2026 - 12:05 NZST

Planned TFF Whanganui handover Migration Apr 29, 2026 02:00-05:00 NZST

Update - Maintenance has been scheduled.
Symptoms: We are upgrading the Voyager Handover in Whanganui. The attached Circuit/s will experience up to a 5-minute outage.
Apr 20, 2026 - 13:40 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We are upgrading the Voyager Handover in Whanganui. The attached Circuit/s will experience up to a 5-minute outage.
Apr 16, 2026 - 09:57 NZST

Planned Voice Outage - Upgrade VVP to latest version 5.4 May 1, 2026 22:00 - May 2, 2026 10:00 NZST

Maintenance has been scheduled.
Symptoms: Minor impact, some customers may experience a brief service impact. This change will affect all VVP customers.
Recommended user actions: If users are noticing any issues once outage period is complete, please reboot any related voice devices.
Posted on Apr 20, 2026 - 12:11 NZST
Apr 23, 2026
Planned Software Upgrade - Whiteleigh Ave
Completed - The scheduled maintenance has been completed.
Apr 23, 13:51 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Whiteleigh Ave. This will affect Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 23:54 NZST
In progress - Maintenance in progress.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Whiteleigh Ave. This will affect Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 23:00 NZST
Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Whiteleigh Ave. This will affect Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 14:55 NZST
Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga and Whiteleigh Ave. This will affect all Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 14:54 NZST
Update - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga and Whiteleigh Ave. This will affect all Tauranga UFF services and Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 22, 14:53 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We will be carrying out a scheduled Software upgrade on our Network Edge routers in Tauranga and Whiteleigh Ave. This will affect all Tauranga UFF services and Whiteleigh ave DFAS services
Recommended user actions: This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime
of up to 2 x 30 minutes.
Apr 15, 16:50 NZST
Apr 22, 2026
Apr 21, 2026
Email services maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 10:51 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Users may need to re-login to webmail.
Apr 9, 16:33 NZST
Apr 20, 2026

Unresolved incident: Planned outage -Network Tasman migration to Enable Networks 20/04/26.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Core Network Edge router software upgrade Auckland and Hamilton - Group 6
Completed - The scheduled maintenance has been completed.
Apr 17, 11:47 NZST
Verifying - Verifying that all aspects of service is functional.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Auckland and Hamilton. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 15, 01:08 NZST
In progress - Maintenance in progress.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Auckland and Hamilton. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 14, 22:55 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager will be carrying out a scheduled Software upgrade on our Network Edge routers. This upgrade requires the routers to be rebooted, and as a result, services terminating on these routers may experience downtime of up to 2 x 30 minutes. This will affect services in both Auckland and Hamilton. Redundant services across different routers or sites will be managed carefully to avoid any downtime.
Apr 8, 09:57 NZST
Lit/X Gen Broadband service Issue
Resolved - This incident has been resolved.
Apr 17, 09:34 NZST
Identified - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers on Lit/XGen based serviced will be offline.
The vendor has confirmed an issue and is investigating
Apr 16, 20:50 NZST
Apr 16, 2026
Apr 15, 2026
Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
[CANCELLED] Planned Voice Outage - Upgrade VVP to latest version 5.4
Completed - The scheduled maintenance has been completed.
Apr 10, 21:31 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:30 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Minor impact, some customers may experience a brief service impact. This change will affect all VVP customers.
Recommended user actions: If users are noticing any issues once outage period is complete, please reboot any related voice devices.
Mar 26, 12:33 NZDT
Apr 9, 2026

No incidents reported.

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