Voyager Service Status

All Systems Operational

Core Network & Services ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains ? Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 18, 2025

No incidents reported today.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
Connect Mobile Client - No ringing with inbound calls on iOS
Resolved - This incident has been resolved.
Aug 13, 09:17 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Aug 13, 09:16 NZST
Investigating - Vendor resolution:
An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not receive inbound call notifications if the iOS app is in the background.
Recommended user actions: Bring the app into the foreground
Aug 7, 13:11 NZST
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
EMERGENCY MAINTENANCE - Auckland core voice services restart
Completed - The scheduled maintenance has been completed.
Aug 7, 00:06 NZST
Update - Maintenance completed successfully.
Aug 7, 00:05 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Customers may experience call disconnect while traffic reroutes.
Recommended user actions: All subsequent calls will proceed without further issues.
Aug 6, 17:38 NZST
Aug 6, 2025
Broadband Network Maintenance - TFF Whanganui Handover
Completed - The scheduled maintenance has been completed.
Aug 6, 19:51 NZST
Update - Maintenance completed successfully.
Aug 6, 19:50 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: One of our carriers will be performing software upgrade on one of their core network devices, which will impact our Whanganui Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 30 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Jul 17, 15:33 NZST
Potential Voice calling issue
Resolved - This incident has been resolved.
Aug 6, 12:40 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Aug 6, 12:38 NZST
Update - The issue was related to the Cloud VM outage experienced. The outage impacted upstream carrier services as well as DNS services that devices may utilise to connect to VVP. Although some voice services may have been impacted, VVP was fully functional throughout the outage and was not directly affected by the Cloud VM event. Apologies for the impact on your services, a full root cause analysis is under way and a report will be provided within the next 48 hours.
Aug 6, 12:38 NZST
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: Some voice calls might affected due to a DNS service issue with upstream carrier services.
Aug 6, 12:37 NZST
Unplanned Outage - Broadband authentication down
Resolved - This incident has been resolved.
Aug 6, 11:56 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Aug 6, 11:55 NZST
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Aug 5, 16:17 NZST
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
Aug 5, 15:28 NZST
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
Aug 5, 15:13 NZST
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
Aug 5, 14:40 NZST
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
Aug 5, 14:29 NZST
Cloud VM - Partial Outage
Resolved - This incident has been resolved.
Aug 6, 11:53 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Aug 6, 11:52 NZST
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Aug 5, 16:38 NZST
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Aug 5, 16:09 NZST
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
Aug 5, 16:09 NZST
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Aug 5, 16:08 NZST
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
Aug 5, 16:08 NZST
Update - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
Aug 5, 15:42 NZST
Investigating - We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
Aug 5, 14:38 NZST
Planned Network Maintenance – Piermark Drive DataCentre
Completed - The scheduled maintenance has been completed.
Aug 6, 00:37 NZST
Update - Maintenance completed successfully.
Aug 6, 00:37 NZST
In progress - Maintenance in progress.
Symptoms: Voyager is carrying out network infrastructure upgrade at the Piermark Drive Datacentre. Customers will experience up to 2 x 5 minutes of downtime while we carry out this work. This upgrade is essential to enhance network performance and reliability of our hosting, colocation, and cloud VM services. We apologise for any inconvenience this may cause and appreciate your understanding as we improve our infrastructure.
Aug 5, 22:47 NZST
Update - We will be undergoing scheduled maintenance during this time.
Aug 5, 19:54 NZST
Update - Maintenance has been scheduled.
Symptoms: Voyager is carrying out network infrastructure upgrade at the Piermark Drive Datacentre. Customers will experience up to 2 x 5 minutes of downtime while we carry out this work. This upgrade is essential to enhance network performance and reliability of our hosting, colocation, and cloud VM services. We apologise for any inconvenience this may cause and appreciate your understanding as we improve our infrastructure.
Jul 25, 14:54 NZST
Update - Maintenance has been scheduled.
Symptoms: Voyager is carrying out network infrastructure upgrade at the Piermark Drive Datacentre. Customers will experience up to 2 x 5 minutes of downtime while we carry out this work. This upgrade is essential to enhance network performance and reliability of our hosting, colocation, and cloud VM services. We apologise for any inconvenience this may cause and appreciate your understanding as we improve our infrastructure.
Jul 25, 13:16 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager is carrying out network infrastructure upgrade at the Piermark Drive Datacentre. Customers will experience up to 2 x 5 minutes of downtime while we carry out this work. This upgrade is essential to enhance network performance and reliability of our hosting, colocation, and cloud VM services. We apologise for any inconvenience this may cause and appreciate your understanding as we improve our infrastructure.
Jul 25, 12:54 NZST
Aug 5, 2025
Aug 4, 2025

No incidents reported.

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