Voyager Service Status

All Systems Operational

Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Edge Network Maintenance - Christchurch Exchange (Christchurch) Mar 31, 2025 23:00 - Apr 1, 2025 05:00 NZDT

Dear Customers,

We would like to inform you of a scheduled software upgrade on our network edge routers located at Christchurch Exchange (Christchurch) to enhance performance, security and reliability.

This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 20 minutes.

As part of this upgrade, customers on our Chorus Christchurch UFB handover will experience temporary connection loss.

If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.

We appreciate your understanding and cooperation.
Posted on Mar 10, 2025 - 20:56 NZDT

Broadband Network Maintenance - Chorus Dunedin - Day 1 Apr 7, 2025 23:00 - Apr 8, 2025 06:00 NZST

Dear Customers,

Last mile fiber provider Chorus is carrying out software upgrade work on their Network devices which will affect our Dunedin region UFB customers.

Services will only experience one outage of up to 60 minutes during this network change.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Posted on Mar 28, 2025 - 12:13 NZDT

Broadband Network Maintenance - Chorus Dunedin - Day 2 Apr 8, 2025 23:00 - Apr 9, 2025 06:00 NZST

Dear Customers,

Last mile fiber provider Chorus is carrying out software upgrade work on their Network devices which will affect our Dunedin region UFB customers.

Services will only experience one outage of up to 60 minutes during this network change.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Posted on Mar 28, 2025 - 12:14 NZDT

Broadband Network Maintenance - Chorus Dunedin - Day 3 Apr 9, 2025 23:00 - Apr 10, 2025 06:00 NZST

Dear Customers,

Last mile fiber provider Chorus is carrying out software upgrade work on their Network devices which will affect our Dunedin region UFB customers.

Services will only experience one outage of up to 60 minutes during this network change.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Posted on Mar 28, 2025 - 12:15 NZDT

Broadband Network Maintenance - Chorus Dunedin - Day 4 Apr 10, 2025 23:00 - Apr 11, 2025 06:00 NZST

Dear Customers,

Last mile fiber provider Chorus is carrying out software upgrade work on their Network devices which will affect our Dunedin region UFB customers.

Services will only experience one outage of up to 60 minutes during this network change.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Posted on Mar 28, 2025 - 12:16 NZDT
Mar 30, 2025

No incidents reported today.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Edge Network Maintenance - Wellington Exchange (Wellington)
Completed - The scheduled maintenance has been completed.
Mar 28, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 NZDT
Scheduled - Dear Customers,

We would like to inform you of a scheduled software upgrade on our network edge routers located at Wellington Exchange (Wellington) to enhance performance, security and reliability.

This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 20 minutes.

As part of this upgrade, customers on our Chorus Wellington UFB Handover will experience temporary connection loss.

If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.

We appreciate your understanding and cooperation.
Mar 10, 20:53 NZDT
Mar 27, 2025
Mar 26, 2025
Edge Network Maintenance - Christchurch Exchange and Mount Eden, Auckland
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 NZDT
Scheduled - Dear Customers,

We would like to inform you of a scheduled software upgrade on our network edge routers located at Christchurch Exchange (Christchurch) and Mount Eden (Auckland) to enhance performance, security and reliability.

This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 20 minutes.

As part of this upgrade, customers on our Network Tasman , Chorus Auckland UFB handover and LIT Auckland UFB handover customers will experience temporary connection loss.

If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.

We appreciate your understanding and cooperation.
Mar 10, 20:48 NZDT
Mar 25, 2025
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Voyager Voice Platform (VVP) - Database Migration
Completed - Migration has been successfully completed.
Mar 22, 02:29 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 NZDT
Scheduled - On the 21st March 2025, we will be migrating to new VVP databases. This is to address the recent stability issues experienced by customers.

Customers will experience service interruptions during this maintenance window.

Customers are asked to not make any configuration changes in the VVP UI after 18:00 on 21st March 2025 as these changes will not be migrated to the new databases.
Mar 7, 14:14 NZDT
Mar 21, 2025
Edge Network Maintenance - Sydney (Australia)
Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 NZDT
Scheduled - Dear Customers,

We would like to inform you of a scheduled software upgrade on our network edge routers located at Sydney, Australia to enhance performance, security, and reliability.

This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 20 minutes.

During this upgrade, customers might notice different routing path to some International destinations.

If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.

We appreciate your understanding and cooperation.
Mar 3, 15:47 NZDT
Mar 20, 2025
Broadband Network Maintenance - TFF Taranaki / New Plymouth
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 NZDT
Scheduled - Dear Customers,

Last mile fiber provider Tuatahi First Fibre (TFF) is carrying out a network migration. This work will affect our Taranaki region UFB connections on our New Plymouth Handover.

Services may experience up to 30 minutes of outage during this period.

Please contact our support team at 0800 477 333 if you have any issues after the maintenance.
Mar 18, 13:40 NZDT
Mar 19, 2025
Broadband Network Maintenance - Chorus Wellington - Day 2
Completed - The scheduled maintenance has been completed.
Mar 19, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 NZDT
Scheduled - Dear Customers,

Last mile fiber provider Chorus is carrying out software upgrade work on their Network devices which will affect our Wellington region UFB customers.

Services will experience two times up to 45 minute outages during this network change.

Work will be carried out on the 17/03 23:00 - 18/03 06:00.
The 18/03 23:00 - 19/03 06:00 is a backup night if required to carry out any upgrades on any network elements that dont get completed in the first night.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Mar 6, 22:56 NZDT
Edge Network Maintenance - Piermark Drive (Auckland), and Hamilton
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 18:06 NZDT
Scheduled - Dear Customers,

We would like to inform you of a scheduled software upgrade on our network edge routers located at Piermark Drive (Auckland) and Hamilton to enhance performance, security, and reliability.

This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 20 minutes.

As part of this upgrade, customers on our Chorus Hamilton UFB handover will experience temporary connection loss.

If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.

We appreciate your understanding and cooperation.
Mar 3, 15:45 NZDT
Mar 18, 2025
Broadband Network Maintenance - Chorus Wellington - Day 1
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 NZDT
Scheduled - Dear Customers,

Last mile fiber provider Chorus is carrying out software upgrade work on their Network devices which will affect our Wellington region UFB customers.

Services will experience two times up to 45 minute outages during this network change.

Work will be carried out on the 17/03 23:00 - 18/03 06:00.
The 18/03 23:00 - 19/03 06:00 is a backup night if required to carry out any upgrades on any network elements that dont get completed in the first night.

Please contact our support team on 0800 477 333 if you have any issues after the outage.
Mar 6, 22:55 NZDT
Mar 17, 2025
Christchurch Virtual Infrastructure Incident
Resolved - This incident has been resolved.
Mar 17, 13:06 NZDT
Monitoring - Our Christchurch-based virtual infrastructure continues to remain both stable and operational.

Engineers will continue monitoring the situation closely.
Mar 13, 12:38 NZDT
Identified - Our Christchurch-based virtual infrastructure remains in a stable, operational state. Since our last update, we have resolved the remaining issues impacting some web hosting customers and the Voyager Hosting Client Portal (https://hosting.voyager.nz).

All services are now operational. However, we continue to work with our upstream vendor to finalise some fixes to backend components.
Mar 12, 22:12 NZDT
Update - Currently the majority of our platform is in an operational state and continues to remain stable, we will continue to monitor the situation. For the small amount of services that remain to be un-operational, we are actively working on restoring. The services that do have a partial outage include some Web Hosting services and the Voyager client portal (hosting.voyager.nz).
Mar 12, 12:31 NZDT
Update - Our continued apologies and thanks for people’s time and patience.

The majority of issues have since subsided and we continue work to restore full platform functionality and stability with our upstream vendor.
Mar 12, 08:22 NZDT
Update - We are still experiencing some issues and sincerely apologize for any inconvenience this may be causing. We will continue to provide updates as we and our venders work to resolve the issues.
Mar 11, 19:59 NZDT
Update - Voyager and 1st Domains (Plesk) services are also experiencing intermittent issues.
Engineers and the virtual infrastructure vendor are working on the issue.
Mar 11, 18:41 NZDT
Update - We are continuing to investigate this issue.
Mar 11, 17:38 NZDT
Update - Engineers are still investigating this ongoing issue and will update accordingly
Mar 11, 17:37 NZDT
Investigating - We experienced an issue with our virtual infrastructure in Christchurch around 3:52pm today.
Services have been recovered with small downtime and engineers are working to determine the root cause.
Mar 11, 16:54 NZDT
Mar 16, 2025

No incidents reported.

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