Voyager Service Status
Hazard - Northpower UFB Services
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2025 - 21:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Hazard Only - Northpower will be applying changes to enable Circuit ID insertion for circuit based authentication.
Recommended user actions: None
Sep 16, 2025 21:00 - Sep 17, 2025 00:00 NZST
Core Network & Services ? Operational
Connectivity Under Maintenance
DSL Broadband ? Operational
Fibre Broadband ? Under Maintenance
Dark Fiber Services Operational
Layer 2 Backhaul Operational
IP Routing Operational
Hosting Operational
Domains ? Operational
Email Operational
VPS Operational
Website Hosting Operational
MSSQL Shared Hosting Operational
Cloud Servers / Virtual Data center Operational
Dedicated Servers Operational
Backup Services Operational
DNS Services Operational
Metro Storage Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
SMS services Operational
Managed Services Operational
Managed Services Operational
Datacenters Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Network Maintenance – Christchurch Perimeter Road Datacentre Sep 16, 2025 23:00 - Sep 17, 2025 06:00 NZST

Update - Maintenance has been scheduled.
Symptoms: As part of our ongoing efforts to enhance the performance, future scalability and security of our network infrastructure, we will be performing a scheduled network upgrade during this maintenance window. Customers might experience complete downtime of upto 2 x 20 minutes during this outage window. We apologies for any inconvenience this might cause.
Sep 11, 2025 - 15:29 NZST
Update - Maintenance has been scheduled.
Symptoms: As part of our ongoing efforts to enhance the performance, future scalability and security of our network infrastructure, we will be performing a scheduled network upgrade during this maintenance window. Customers might experience complete downtime of upto 2 x 20 minutes during this outage window. We apologies for any inconvenience this might cause.
Sep 11, 2025 - 15:26 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: As part of our ongoing efforts to enhance the performance, future scalability and security of our network infrastructure, we will be performing a scheduled network upgrade during this maintenance window. Customers might experience complete downtime of upto 2 x 20 minutes during this outage window. We apologies for any inconvenience this might cause.
Sep 10, 2025 - 09:41 NZST
Sep 16, 2025

Unresolved incident: Hazard - Northpower UFB Services.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
International SMS Delivery Issue
Resolved - This incident has been resolved.
Sep 12, 08:07 NZST
Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Sep 12, 08:06 NZST
Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: SMS delivery for subset of International numbers will fail.
Sep 12, 08:05 NZST
Update - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: SMS delivery for subset of International numbers will fail.
Sep 10, 09:04 NZST
Update - Update - We are continuing to work on a fix for this issue.
Sep 10, 09:02 NZST
Identified - We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: SMS delivery for subset of International numbers will fail.
Sep 10, 08:58 NZST
Sep 11, 2025

No incidents reported.

Sep 10, 2025
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Planned Network Maintenance – Internet Routing
Completed - The scheduled maintenance has been completed.
Sep 5, 10:19 NZST
Update - Maintenance completed successfully.
Sep 5, 10:19 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: We will be carrying out maintenance work on one of our Sydney Edge routers which will require some Internet traffic to be diverted to alternative path. No downtime is expected but Internet customers might observe path and latency change to some AU destinations.
Recommended user actions: None
Sep 1, 23:00 NZST
EMERGENCY MAINTENANCE - Auckland core voice services migration (Rollback)
Completed - The scheduled maintenance has been completed.
Sep 5, 00:10 NZST
Update - Maintenance completed successfully.
Sep 5, 00:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Customers will notice brief periods of call drops while services reroute.
Recommended user actions: Redialing should reroute via another cluster.
Sep 4, 16:16 NZST
Sep 4, 2025
Sep 3, 2025

No incidents reported.

Sep 2, 2025
Broadband Network Maintenance - New Plymouth Handover
Completed - The scheduled maintenance has been completed.
Sep 2, 00:05 NZST
Update - Maintenance completed successfully.
Sep 2, 00:04 NZST
In progress - Maintenance in progress.
Symptoms: Voyager is carrying out maintenance in accordance with one of our carriers' planned work, which will impact some of our New Plymouth region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Sep 1, 22:51 NZST
Scheduled - Maintenance has been scheduled.
Symptoms: Voyager is carrying out maintenance in accordance with one of our carriers' planned work, which will impact some of our New Plymouth region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 60 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Aug 22, 13:23 NZST
← Incident History Powered by Atlassian Statuspage