Voyager Service Status
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 2024 - 17:48 NZDT
Investigating - We are aware of issues impacting our Cloud VM platform and are actively working to mitigate the issues.
Nov 21, 2024 - 14:17 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 2024 - 11:00 NZDT
Scheduled - We will be undergoing scheduled maintenance of some of our mail services.
There should not be any impact to the operational status of the platform.

Nov 19, 2024 11:00 - Nov 23, 2024 11:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2024 - 22:00 NZDT
Scheduled - We will be performing maintenance on our web servers between 10:00pm and 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Nov 18, 2024 22:00 - Nov 23, 2024 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2024 - 22:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 2024 22:00 - Nov 23, 2024 00:00 NZDT
Scheduled - We will be performing maintenance on our web servers between 10:00pm and 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Nov 18, 2024 22:00 - Nov 23, 2024 00:00 NZDT
Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

Unresolved incident: Cloud VM Platform.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

Unresolved incident: Email Platform Maintenance.

Nov 18, 2024

Unresolved incidents: Web Hosting Server Maintenance -Voyager web hosting servers, Web Hosting Server Maintenance - Voyager web hosting servers.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 14:00 NZDT
Scheduled - Our upstream registry provider for gTLD domain names (.com .net .org .kiwi .uk etc) is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for gTLD domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.

Oct 16, 15:09 NZDT
Nov 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 10:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 NZDT
Scheduled - We will be undergoing scheduled migrations of fault tolerant mail services.
There should not be any impact on the operational status of our mail platform.

Nov 7, 10:56 NZDT
Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 NZDT
Scheduled - The system that manages broadband authentication will be going under maintenance.
During this period, reconnections to broadband services may be intermittently available.

We advise refraining from restarting your modem/router during this period.

Nov 6, 11:50 NZDT
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 13:21 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:10 NZDT
Scheduled - We will be conducting a remediation activity to address a host issue within our Cloud Servers environment for the AKLD site. This will require a forced reboot of the affected host, during which all virtual machines residing on it will be migrated and restarted on live hosts with minimal downtime, typically under one minute.
Nov 14, 13:09 NZDT
Resolved - This incident has been resolved.
Nov 14, 13:19 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 14:00 NZDT
Identified - We are currently undergoing a DDoS attack on our network.
Our engineers have identified the source and are working on a resolution.

Nov 12, 13:39 NZDT
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 NZDT
Scheduled - We will be performing maintenance on our web servers between 10:00pm to 11:00pm. During this maintenance window, some websites will be inaccessible for up to 10 minutes while servers are patched .
Nov 1, 12:02 NZDT
Nov 13, 2024
Postmortem - Read details
Nov 13, 15:08 NZDT
Resolved - This incident has been resolved.
Nov 13, 14:47 NZDT
Monitoring - At approximately 3 p.m. on Wednesday, October 30th, an issue occurred in the Microsoft 365 email services that prevented some emails from being received by Voyager email addresses. Microsoft acknowledged this issue with a resolution on the evening of October 31st.

Testing this morning (November 1st) confirmed that the issue is now resolved; however, Microsoft is taking longer than expected to recover any missing emails.
We continue to monitor the situation and will provide updates when there are changes to the status.

If you have sent us an email during this period and have yet to receive an expected response, please feel free to resend it or call us at 0800 477 333.

Nov 1, 11:01 NZDT
Nov 12, 2024
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.