Voyager Service Status

All Systems Operational

Core Network & Services ? Operational
Applications Operational
Websites Operational
Partner Portal ? Operational
Connectivity Operational
DSL Broadband ? Operational
Fibre Broadband ? Operational
Premium Circuits Operational
Hosting Operational
Cloud VM Operational
Domains ? Operational
Email Operational
iSMS Messaging Operational
Piermark Drive Datacentre ? Operational
Private Cloud Operational
VPS Operational
Website Hosting Operational
Voice Operational
Voice Platform ? Operational
Calling ? Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance - Internet Routing May 20, 2025 23:00 - May 23, 2025 23:00 NZST

Dear Customers,

As part of ongoing network improvements we will be making changes on our Internet upstream transit routing to assess network performance and stability.

We do not expect any downtime during this work. This is hazard-only maintenance, with no expected impact on services.

Please contact our support team on 0800 477 333 if you notice any routing anomalies.
Posted on May 14, 2025 - 16:40 NZST

Core Network Maintenance - Whiteleigh Ave Christchurch May 28, 2025 23:00 - May 29, 2025 05:00 NZST

Dear Customers,

We would like to inform you of a scheduled software upgrade on our network edge routers located at Whiteleigh Ave (Christchurch) location to enhance performance, security and reliability.

This process requires router reboot and such that services terminating on these routers will experience downtime of upto 2 x 10 minutes.

As part of this upgrade, customers on our Enable Christchurch UFB handover and The Total Team handover will experience temporary connection loss.

If you experience any issues after the maintenance, please contact our Support team on 0800 477 333.

We appreciate your understanding and cooperation.
Posted on May 13, 2025 - 11:41 NZST
May 18, 2025
Scheduled Maintenance for gTLD domain registry (.com .net .org .kiwi .uk etc)
Completed - The scheduled maintenance has been completed.
May 18, 13:45 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 13:00 NZST
Scheduled - Our upstream registry provider for gTLD domain names (.com .net .org .kiwi .uk etc) is in maintenance mode. This means that services such as domain search, registration, renewal, transfer and some domain management changes (DNS delegation, etc) for gTLD domain names will be affected during this period.

Rest assured that existing domains will continue to resolve normally and website and email will remain fully operational. All services for .nz domain names are unaffected and can be registered, renewed and updated as normal. We apologise for any inconvenience this may cause and appreciate your patience.
May 14, 10:59 NZST
May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
External DNS Issue Affecting Customers
Resolved - This incident has been resolved.
May 13, 11:17 NZST
Monitoring - We are currently aware of an issue with an external DNS provider that is impacting multiple Internet Service Providers in New Zealand. This issue is affecting DNS resolution, leading to issues accessing services that rely on their DNS.

Our team is actively monitoring the situation waiting for the issue to be resolved. We apologise for any inconvenience this may cause and appreciate your patience.

Thank you for your understanding.
May 13, 10:53 NZST
May 12, 2025
Multiple services - Connectivity issues
Resolved - This incident has been resolved.
May 12, 15:05 NZST
Monitoring - Customer impacting services have recovered now and we are monitoring the situation, we thank you for your patience.
May 2, 12:23 NZST
Investigating - We are currently investigating an infrastructure issue that has caused multiple services, including some Cloud hosting servers, web hosting servers to be offline.
We hope to have all services recovered shortly and we apologise for any inconvenience this may be causing.
May 2, 12:10 NZST
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Network Maintenance - Access Router Software Upgrade (Piermark Drive DC, Auckland)
Completed - The scheduled maintenance has been completed.
May 9, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 NZST
Scheduled - Dear Customers,

We will be carrying out software upgrade work at Piermark Drive DC firewalls to ensure stability and enhanced security. This will create downtime for datacentre hosted services which are using Voyager Managed firewall service.

Services may experience up to 2 x 30 minutes downtime.

Please contact our support team on 0800 477 333 if you have any issues after the outage.

We appreciate your understanding and cooperation.
May 5, 16:59 NZST
May 8, 2025
Network Maintenance - Access Router Software Upgrade (Perimeter Road DC, Auckland)
Completed - The scheduled maintenance has been completed.
May 8, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
May 5, 17:20 NZST
Update - We will be undergoing scheduled maintenance during this time.
May 5, 17:18 NZST
Scheduled - Dear Customers,

We will be carrying out software upgrade work at Perimeter Road DC firewalls to ensure stability and enhanced security. This will create downtime for datacentre hosted services which are using Voyager Managed firewall service.

Services may experience up to 2 x 30 minutes downtime.

Please contact our support team on 0800 477 333 if you have any issues after the outage.

We appreciate your understanding and cooperation.
May 5, 17:00 NZST
May 7, 2025
Network Maintenance - Access Router Software Upgrade (Piermark Drive DC, Auckland)
Completed - The scheduled maintenance has been completed.
May 7, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
May 5, 17:21 NZST
Scheduled - Dear Customers,

We will be carrying out software upgrade work on our VPN concentrator firewall to ensure stability and enhanced security. This will create downtime for secondary 3G/4G connections only and will not affect primary broadband services.

Services may experience up to 2 x 30 minutes downtime.

Please contact our support team on 0800 477 333 if you have any issues after the outage.

We appreciate your understanding and cooperation.
May 5, 16:56 NZST
May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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