Voyager Status

Voyager Service Status

Email services maintenance

Update - Maintenance in progress.
Jan 19, 2026 - 10:45 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 2026 - 10:30 NZDT

Scheduled - Maintenance has been scheduled.
Jan 19, 2026 10:30 - Jan 30, 2026 23:30 NZDT

Core Network & Services Operational

Connectivity Operational

DSL Broadband Operational

Fibre Broadband Operational

Dark Fiber Services Operational

Layer 2 Backhaul Operational

IP Routing Operational

Hosting Under Maintenance

Domains Operational

Email Under Maintenance

VPS Operational

Website Hosting Operational

MSSQL Shared Hosting Operational

Cloud Servers / Virtual Data center Operational

Dedicated Servers Operational

Backup Services Operational

DNS Services Operational

Metro Storage Operational

Voice Operational

Voice Platform Operational

Calling Operational

SMS services Operational

Managed Services Operational

Datacenters Operational

Applications Operational

Websites Operational

Partner Portal Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Broadband Network Maintenance - Whangarei UFB Handover Feb `5`, `2026` `23:00` - Feb `6`, `2026` `06:00` NZDT

Update - Maintenance has been scheduled.
Symptoms: One of our Backhaul providers will be performing network maintenance on the Whangarei Handover, which will impact our Whangarei Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 90 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Jan 23, 2026 - 16:40 NZDT

Scheduled - Maintenance has been scheduled.
Symptoms: 2Degrees Network will be performing network maintenance on the Whangarei Handover, which will impact our Whangarei Region UFB customers. This maintenance is necessary to enhance network performance and reliability.

During the maintenance window, services related to our handover may experience intermittent disruptions or a complete outage of up to 90 minutes.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or concerns, please don’t hesitate to contact our support team at 0800 477 333.
Jan 23, 2026 - 16:15 NZDT

VHI Upgrade for CHCH and AKLD Sites Feb `11`, `2026` `22:00` - Feb `13`, `2026` `05:00` NZDT

Maintenance has been scheduled.
Posted on Jan 29, 2026 - 12:44 NZDT

Past Incidents

Feb 2, 2026

No incidents reported today.

Feb 1, 2026

DNS Outage

Resolved - This incident has been resolved.
Feb 1, 22:31 NZDT

Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Feb 1, 22:30 NZDT

Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
We have mitigated most of the effects of the issue, but are still undertaking remedial action to restore normal service. You might notice some degradation or intermittent issues.
Symptoms: We have seen some progress and DNS propagation on our DNS portal is now working. We will still be monitoring for any activity in our DNS cluster
Recommended user actions: We will continue to monitor the DNS server Cluster
Feb 1, 22:29 NZDT

Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: We have seen some progress and DNS propagation on our DNS portal is now working. We will still be monitoring for any activity in our DNS cluster
Recommended user actions: We will continue to monitor the DNS server Cluster
Feb 1, 16:13 NZDT

Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal.
Recommended user actions: We will continue to monitor the DNS server Cluster
Feb 1, 15:59 NZDT

Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal.
Recommended user actions: We are monitoring and will advise if there is anything for you to do.
Feb 1, 15:58 NZDT

Update - We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal.
Recommended user actions: We are monitoring and will advise if there is anything for you to do.
Feb 1, 15:55 NZDT

Identified - We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: Customer are unable to update there DNS record using 1stdomain DNS portal.
Recommended user actions: We are currently checking it.
Feb 1, 15:36 NZDT

Investigating - We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more.
Symptoms: Customer are unable to update there DNS record using 1stdomain DNS portal.
Recommended user actions: We are currently checking it.
Feb 1, 14:42 NZDT

Jan 31, 2026

No incidents reported.

Jan 30, 2026

Wellington Handover Migration

Completed - The scheduled maintenance has been completed.
Jan 30, 11:37 NZDT

Update - Maintenance completed successfully.
Jan 30, 11:36 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 10:00 NZDT

Scheduled - Maintenance has been scheduled.
Symptoms: Between January 12th - January 16th, we’ll be upgrading our Wellington Handover from 10G to 100G. This is part of our ongoing investment in network capacity to support future growth and ensure we continue delivering robust and scalable services.

Broadband customers may experience an outage of up to 5 minutes between 6:00 AM and 9:00 AM on one of the days during this window.
Recommended user actions: In some cases, end users may need to reboot their routers following the outage to restore connectivity.
Jan 12, 09:47 NZDT

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

Phishing Email Impersonating 1st Domains

Resolved - This incident has been resolved.
Jan 22, 09:45 NZDT

Update - Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Jan 22, 09:44 NZDT

Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address info@1stdomians.nz (note the misspelling) and did not originate from 1st Domains or any of our systems.

There is no evidence of a security breach at this time.
Recommended user actions: If customers report receiving this email:

Advise them not to click any links, open attachments, or reply to the message
Instruct them to delete the email immediately
Reassure them that the email is fraudulent and not associated with our services

We are continuing to monitor and investigate the activity and will provide updates if further action is required.
Jan 21, 14:47 NZDT

Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: Update -
We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address info@1stdomians.nz (note the misspelling) and did not originate from 1st Domains or any of our systems.

There is no evidence of a security breach at this time.
Recommended user actions: If customers report receiving this email:

Advise them not to click any links, open attachments, or reply to the message
Instruct them to delete the email immediately
Reassure them that the email is fraudulent and not associated with our services

We are continuing to monitor and investigate the activity and will provide updates if further action is required.
Jan 21, 14:24 NZDT

Monitoring - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
Symptoms: We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address info@1stdomians.nz (note the misspelling) and did not originate from 1st Domains or any of our systems.

There is no evidence of a security breach at this time.
Recommended user actions: If customers report receiving this email:

Advise them not to click any links, open attachments, or reply to the message
Instruct them to delete the email immediately
Reassure them that the email is fraudulent and not associated with our services

We are continuing to monitor and investigate the activity and will provide updates if further action is required.
Jan 21, 14:19 NZDT

Identified - We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
Symptoms: We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address info@1stdomians.nz (note the misspelling) and did not originate from 1st Domains or any of our systems.

There is no evidence of a security breach at this time.
Recommended user actions: If customers report receiving this email:

Advise them not to click any links, open attachments, or reply to the message
Instruct them to delete the email immediately
Reassure them that the email is fraudulent and not associated with our services

We are continuing to monitor and investigate the activity and will provide updates if further action is required.
Jan 21, 09:58 NZDT

Jan 21, 2026

Hardware Maintenance – VPS Hosting

Completed - The scheduled maintenance has been completed.
Jan 21, 21:28 NZDT

Update - Maintenance completed successfully.
Jan 21, 21:27 NZDT

Update - Maintenance in progress.
Symptoms: Engineers will be performing scheduled hardware maintenance on portions of the Christchurch-based VPS infrastructure.
During this maintenance window, some VPS instances may experience reboots and intermittent availability.
Jan 21, 21:02 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 NZDT

Scheduled - Maintenance has been scheduled.
Symptoms: Engineers will be performing scheduled hardware maintenance on portions of the Christchurch-based VPS infrastructure.
During this maintenance window, some VPS instances may experience reboots and intermittent availability.
Jan 13, 13:19 NZDT

Jan 20, 2026

No incidents reported.

Jan 19, 2026

Unresolved incident: Email services maintenance.

Scheduled Maintenance

Broadband Network Maintenance - Whangarei UFB Handover Feb 5, 2026 23:00 - Feb 6, 2026 06:00 NZDT

VHI Upgrade for CHCH and AKLD Sites Feb 11, 2026 22:00 - Feb 13, 2026 05:00 NZDT

Past Incidents

Broadband Network Maintenance - Whangarei UFB Handover Feb `5`, `2026` `23:00` - Feb `6`, `2026` `06:00` NZDT

VHI Upgrade for CHCH and AKLD Sites Feb `11`, `2026` `22:00` - Feb `13`, `2026` `05:00` NZDT