In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2025 - 22:00 NZDT
Scheduled - Maintenance has been scheduled. Symptoms: During this lengthy maintenance period, customers may experience dropped calls as core servers are restarted. Calls will failover to redundant servers. Recommended user actions: If a call is dropped, the next call attempt will proceed on a redundant server.
Nov 21, 202522:00 - Nov 22, 202504:00 NZDT
Core Network & Services
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Operational
Connectivity
Operational
DSL Broadband
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Operational
Fibre Broadband
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Operational
Dark Fiber Services
Operational
Layer 2 Backhaul
Operational
IP Routing
Operational
Hosting
Operational
Domains
?
Operational
Email
Operational
VPS
Operational
Website Hosting
Operational
MSSQL Shared Hosting
Operational
Cloud Servers / Virtual Data center
Operational
Dedicated Servers
Operational
Backup Services
Operational
DNS Services
Operational
Metro Storage
Operational
Voice
Under Maintenance
Voice Platform
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Under Maintenance
Calling
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Under Maintenance
SMS services
Operational
Managed Services
Operational
Managed Services
Operational
Datacenters
Operational
Applications
Operational
Websites
Operational
Partner Portal
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Operational
Other Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2025
No incidents reported today.
Nov 22, 2025
No incidents reported.
Nov 21, 2025
Unresolved incident: Voice Core Server OS Updates - Batch 2.
Resolved -
This incident has been resolved.
Nov 10, 10:39 NZDT
Update -
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Nov 10, 10:38 NZDT
Monitoring -
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
Nov 4, 22:35 NZDT
Update -
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
Nov 4, 14:18 NZDT
Identified -
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
Nov 4, 14:17 NZDT